Title: Submissions not saving
Last modified: November 21, 2022

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# Submissions not saving

 *  Resolved [ctdev2023](https://wordpress.org/support/users/ctdev2023/)
 * (@ctdev2023)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/submissions-not-saving-2/)
 * Hi
    When we submit our form we get the response email. However when we look in
   WordPress > Forminator > Submissions. There are none.
 * We’ve tried various different settings, uninstalled the form and plugin, then
   reinstalled but still the same.
 * When I look in the actual database some of the tables are not present.
 * If you can help please 🙂
 * Thanks
    Clive
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubmissions-not-saving-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/)
 * (@wpmudevsupport13)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/submissions-not-saving-2/#post-16222342)
 * Hi [@ctdev2023](https://wordpress.org/support/users/ctdev2023/)
 * I hope you are doing well today.
 * Please export your form and upload it to google drive or dropbox and share a 
   link in your next reply so that we could test it in our lab.
 * Kind Regards,
    Kris
 *  Thread Starter [ctdev2023](https://wordpress.org/support/users/ctdev2023/)
 * (@ctdev2023)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/submissions-not-saving-2/#post-16227080)
 * Hi Kris
 * Thanks for your help 🙂
 * Below is the link to the form data:
 * saif.org.uk/frm.txt
 * Thanks
 * Clive
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/submissions-not-saving-2/#post-16227542)
 * Hi [@ctdev2023](https://wordpress.org/support/users/ctdev2023/)
 * Thank you for response!
 * I have imported the form to my test site and tested it – it worked fine there
   and I got both e-mail notification and submission showing up on “Forminator -
   > Submissions” pages (after selecting the form from drop-down list).
 * Form settings also look fine which suggests that this is in some way related 
   to specific site.
 * You mentioned that you re-installed the plugin but there are still some tables
   missing from the DB.
 * For Forminator to work correctly the tables that should be there (note: prefix
   may be different on your setup) are:
 * wp_frmt_form_entry
    wp_frmt_form_entry_meta wp_frmt_form_reports wp_frmt_form_views
 * The first two are the ones that store submissions (so if the other two are missing,
   it shouldn’t affect it).
 * Is any of those two missing then?
 * If you don’t have multiple forms there and submissions yet stored, you could 
   try re-installing it again but with an additional step:
 * – with plugin active, first go to “Forminator -> Settings -> Data” page
    – and
   then set “uninstallation” option there to “Reset” and save – then use button 
   below this option to actually reset plugin to default
 * – then deactivate and delete plugin via “Plugins” page
 * – clear all cache on site/server
 * – then install plugin again and import the form to it.
 * **Note:** this process should work and regenerate tables (if there’s no any additional
   issue that would prevent it) but **it will cause all the Forminator data loss**–
   all the forms and forms submissions (if there are any at all) would be lost.
 * Alternatively, if this doesn’t work or you’d prefer not to fully reset the plugin,
   we could try a different approach and provide you with SQL to be imported to 
   DB directly via phpMyAdmin to re-created missing tables.
 * If you want to give it a try, just let us know which tables are missing.
 * Best regards,
    Adam
 *  Thread Starter [ctdev2023](https://wordpress.org/support/users/ctdev2023/)
 * (@ctdev2023)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/submissions-not-saving-2/#post-16230621)
 * Hi Adam
 * Thanks for your help.
 * This issue was not related to your plugin. There was issues with the server and
   creating database tables.
 * This is now fixed.
 * Thanks
    Clive

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Submissions not saving’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [ctdev2023](https://wordpress.org/support/users/ctdev2023/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/submissions-not-saving-2/#post-16230621)
 * Status: resolved