• I just upgraded my site, which had multisites installed. When I upgraded, GoDaddy moved my site to a new server. My main site, gigiakolouch.com is fine, but my subdomain gigiakolouch.com/seedtotable is missing. It still shows up as a site under the Super Admin but there are no pages and you cannot navigate to it.

    GoDaddy said the problem was with WordPress and not them. I am not a programmer, although I can follow instructions. Can anyone give me linear instructions about what to do or explain to me exactly what is happening. I would really appreciate it!

    My subdomain is for a nonprofit and now that it is gone we have no website! Is it recoverable?

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • First of all, just as an FYI, gigiakolouch.com/seedtotable is not a subdomain, it is a subdirectory (the two types of setups are configured very differently). A subdomain would be seedtotable.gigiakolouch.com. For the rest of this response, I will be assuming that you are using a subdirectory install, not a subdomain install.

    Go to the Tools menu in your administrative dashboard. If you have a “Network” option in that menu, click on it. Then, make sure that your blogs.dir directory exists where it is supposed to, that your wp-config.php file includes the code mentioned on that page and that your .htaccess file is set up properly.

    If you don’t have “Network” in your Tools menu, then edit your wp-config.php file and make sure that define('WP_ALLOW_MULTISITE', true); appears in the appropriate place within the file (as discussed in http://codex.wordpress.org/Create_A_Network#Step_3:_Allow_Multisite).

    Hopefully you’ll find that one of those items is misconfigured, and correcting it will fix the issue you’re experiencing.

    And if is *is* the subdomain, and godaddy upgraded your account, then it *is* their fault, as they operate on wildcard subdomains, which is a server setting. not wordpress.

    Thread Starter Gigia

    (@gigia)

    You are right, it is a subdirectory. I looked at the Networking tools and I already activated it when I set up the multisite. I am thinking it must be a problem with my host, godaddy, because I also discovered some pages missing from my main site. They are in the menu but you cannot navigate to them. Let me know if you have any other ideas.

    Thread Starter Gigia

    (@gigia)

    This is really strange, on my main site, gigiakolouch.com, in the admin and edit modes, I can see all of my pages and they all have content. However, when I go to view them on the website, they are not there. Only my main blog page exists. Anyone have an idea about what is going on?

    Go to the Permalinks page. resave.

    Thread Starter Gigia

    (@gigia)

    Someone at Godaddy did tell me it had something to do with Permalinks. I resaved, but it didn’t solve the problem. Is there something else I can do with them?

    Check the htaccess file.

    Thread Starter Gigia

    (@gigia)

    Well at least I have my main site back! Thank you, changing the Permalinks back to default brought them back.

    But I still don’t have any of my subdirectory gigiakolouch.com/seedtotable. I’ve been having someone help me and she said the htaccess file is fine. Do you think that GoDaddy just didn’t copy the subdirectory when they moved the site?

    There is no subdirectory. It’s all virtual.

    If the normal permalinks work, but the fancy ones don’t; and your host says that the htaccess file is fine; that means that apache rewrite is not configured properly. That’s something your host is going to have to fix.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    What’s the content of your htaccess.

Viewing 10 replies - 1 through 10 (of 10 total)
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