Support » Plugin: WooCommerce » Subcatehories wont show broken

  • Resolved Balomania

    (@balomania)


    Hi after the update i cannot go to the site where i had all my subcategory they wont show at all i was trying everything like
    Choose what to display on page Show subcatehories….
    instead only the products are showing can you help
    my email info@balomania.eu
    my site is http://balomania.eu/

    and here is a link that is for me broken
    https://balomania.eu/kategoria-produktu/balony-lateksowe/
    because it doesnt show the subcategories it show just products but before it showed first categories them in the next folders were the products… there are many more links broken ???? So for now only the menu is working but there is no site like before i could see all my categories
    Please help Thanks a lot Lukas

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Check for a theme / plugin conflict.

    Temporarily switch to a default WordPress theme, and disable all plugins except for WooCommerce. Then re-save the “Shop display” settings to be what you need them to be, and see if it works correctly. Then you can start to enable things until you find what is causing the problem.

    More info: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Balomania

    (@balomania)

    Hi I was trying what you advice its not working still they wont show at all… any other advice if you like i can give you temporally login you can check if you like ?

    Balomania

    (@balomania)

    We are trying everything even on a new theme http://www.Balomania.eu/new
    there categories appearing but the products wont show

    and on the normal page http://balomania.eu/ the categories won appear at all
    here is a the video
    https://app.hyfy.io/v/abcYSDEri8n/

    Plugin Support Mikey Arce

    (@mikeyarce)

    Automattic Happiness Engineer

    Hi @balomania,

    It looks like this link is working for me now:
    https://balomania.eu/kategoria-produktu/balony-lateksowe/

    Are you still having this issue?

    Balomania

    (@balomania)

    Still not working becuase it shows just the products i had before the update of woocommerc subcategorie and the when you click a subcategorie you got to the product ….

    Plugin Support Mikey Arce

    (@mikeyarce)

    Automattic Happiness Engineer

    Can you go to Customizer > WooCommerce > Product Catalog and make sure you have the settings set to show Subcategories or Subcategories and Products?

    Example: http://a.mikey.link/ufSKfO

    If that doesn’t work, what happens if you change to a default theme like Twenty Seventeen and then set the same preference to show Subcategories?

    Balomania

    (@balomania)

    Same I have check both nothing is working if you like you can check yourself I can give you login if you like please just send me your email

    Plugin Support Mikey Arce

    (@mikeyarce)

    Automattic Happiness Engineer

    Do your categories have products assigned to them? If the categories are empty they will not show.

    If your products are in the Parent AND Subcategory, subcategories will also not show.

    Here’s what you should try:
    1. Create 1 new Category called “Parent”
    2 Create a subcategory called “Subcategory” and make it a subcategory of “Parent”
    3. Add a new product, and only add the “Subcategory” category.
    4. Make sure your customizer settings match these: http://a.mikey.link/StKfvw
    (Should be Show Categories, Show Subcategories)

    Now if you visit the shop, you should see “Parent” and then if you click on “Parent” you should see “Subcategory” next, and inside of that, your product.

    I just made a new site using the http://poopy.life/ service and did this and it worked perfectly! 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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