Support » Plugin: WP e-Commerce Style Email » Style Tracking ID

  • Resolved Everlast00



    I want to follow up Oudin’s post.

    First off, it doesn’t e-mail the tracking ID (when you press send in the orders panel) when this plugin is enabled. It freezes on “sending..”. When I deactive this plugin, it does work.

    Secondly, what exactly should my template contain? According to your .gif I need to make a wpsc-email_style_tracking.php in my themefolder. I did that, but because the plugin is activated, it won’t send anything.

    Any idea’s?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Jacob Schwartz


    Hi there,

    Let’s see if we can figure out what’s going on.

    In my own testing environment, I am able to send a tracking email from the Store Sales page, with my plugin active. I’m running the latest versions of WPEC and WP. If I can replicate what you’re experiencing, I might be able to see what the problem is. Are you able to provide the versions of WPEC, WP and my plugin that you’re running?

    Also, are you able to receive other kinds of styled emails? For example, purchase receipts?

    Hopefully we’ll find the source of the issue quickly!

    With regards to your second question: You don’t need to create the tracking theme file if you don’t want to. If you don’t include the tracking theme file, the hierarchy will use the basic style email template. The hierarchy works similarly to the built-in WP theme hierarchy:


    Hi, Jacob!

    I do like to use my own template for the tracking ID instead of the static text WPEC/WP produces.

    The WordPress version is: 3.4.2
    WP e-Commerce version is: (the latest)
    WP e-Commerce Style E-mail is: 0.6.2 (the latest)

    And I have checked the both options:
    – Style live customer emails
    – Style all other website emails (contact forms, user registrations, etc)

    I recieve other styled e-mails just fine. That’s what’s weird =p

    Plugin Author Jacob Schwartz


    Thanks for that info. The fact that other templates are working is interesting.

    Would you mind sharing the code from your tracking theme template file? Also, would you mind removing that file from your theme and trying again?


    Hi, Jacob.

    I deleted your plugin, and started from scratch. Without my own theming, it works fine! So I guess it had to be one of my faults in the theme.

    Thank you so much for the help!

    Plugin Author Jacob Schwartz


    You’re welcome!

    Let me know if you need any further assistance.


    Alright, I do have one other question.

    Now my e-mails get the name: MySitename text/html

    Any idea? 😛

    Plugin Author Jacob Schwartz


    To clarify, do you mean the email subject?

    No, the subject displays fine, but not the name/sender.

    Plugin Author Jacob Schwartz


    Does this apply to all emails, or just WPEC emails like receipts, etc?

    It’s only the receipt. The tracking e-mail displays a good name.

    The e-mails are as follows (name -> subject -> message):

    Websitename, Product Tracking E-mail, Message
    Websitename text/html, Your Recept, Message

    Plugin Author Jacob Schwartz


    Just to rule it out, have you checked the admin tab of the store settings? There’s a “sender’s name” field under the receipt section.

Viewing 11 replies - 1 through 11 (of 11 total)
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