Title: Stuck syncing – cannot complete sync no matter what I do Last modified: September 13, 2018 --- # Stuck syncing – cannot complete sync no matter what I do * Resolved [jeppe](https://wordpress.org/support/users/jeppeskovsgaard/) * (@jeppeskovsgaard) * [7 years, 9 months ago](https://wordpress.org/support/topic/stuck-syncing/) * Like many others I have a lot of trouble using this plugin. Seems like the syncing process is built in a very unstable way. * No matter what I do your plugin stops syncing efter x time (seems random). I reinstalled the plugin yesterday, following the instructions on Mailchimp.com carefully, and pressed re-sync. * In the re-installation process the plugin behaved really weird. All tabs except“ Connect” suddenly disappeared. The API key was still there, but pressing “Save all changes” got me an empty error message. [See screenshot.](http://www.skovsgaardgrafisk.dk/public_html/upload/weird-error.jpg) I wasn’t able to deactivate the plugin though the GUI neither WP CLI but after some time the tabs reappeared again. * It has synced all the 204 products but is now stuck at 246 orders. I have 2744 orders dating back to september 2017. * 24 hours have passed now, and it’s still stuck at 246 orders. Though I can see in the logs that the plugin does pick up a lot of `abandoned_cart.success`, ` order_submit.success`, `product_submit.success` and more just a few hours ago. It just doesn’t sync to Mailchimp so that Mailchimp can send the emails. * What I’ve tried: - Disconnect site and re-installed the plugin with a new API key following the instructions om Mailchimp.com - Re-sync after reinstalling * **Log errors** For GDPR reasons and personal privacy I cannot provide you with a full log, but I have picked different issues that appears a lot in the logs: * ``` 2018-09-12T17:27:30+00:00 NOTICE api.add_product.error :: :: :: Array ( [submission] => Array ( [id] => deleted_932 [title] => deleted_932 [variants] => Array ( [0] => Array ( [id] => deleted_932 [title] => deleted_932 [inventory_quantity] => 0 [backorders] => false ) ) ) ) ``` * ``` 2018-09-12T17:27:30+00:00 NOTICE order.items.error :: Order #1967 :: Product 932 does not exist! 2018-09-12T17:27:30+00:00 NOTICE api.add_product.error :: :: :: Array ( [submission] => Array ( [id] => deleted_0 [title] => deleted_0 [variants] => Array ( [0] => Array ( [id] => deleted_0 [title] => deleted_0 [inventory_quantity] => 0 [backorders] => false ) ) ) ) ``` * ``` 2018-09-12T17:27:30+00:00 NOTICE order.items.error :: Order #1976 :: Product 0 does not exist! 2018-09-12T17:27:30+00:00 NOTICE api.add_product.error :: :: :: Array ( [submission] => Array ( [id] => deleted_0 [title] => deleted_0 [variants] => Array ( [0] => Array ( [id] => deleted_0 [title] => deleted_0 [inventory_quantity] => 0 [backorders] => false ) ) ) ) ``` * ``` 2018-09-12T17:27:37+00:00 NOTICE order.items.error :: Order #1977 :: Product 0 does not exist! 2018-09-12T17:27:37+00:00 ERROR order_submit.error :: addStoreOrder :: 1967 :: :: on 1432 in /home/[redacted]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-12T17:27:37+00:00 ERROR order_submit.error :: addStoreOrder :: 1968 :: :: on 1432 in /home/[redacted]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-12T17:27:37+00:00 ERROR order_submit.error :: addStoreOrder :: 1976 :: :: on 1432 in /home/[redacted]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-12T17:27:38+00:00 ERROR order_submit.error :: addStoreOrder :: 1977 :: :: on 1432 in /home/[redacted]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-12T17:27:38+00:00 ERROR order_submit.error :: addStoreOrder :: 1982 :: :: on 1432 in /home/[redacted]/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-12T17:27:38+00:00 NOTICE api.add_product.error :: :: :: Array ( [submission] => Array ( [id] => deleted_932 [title] => deleted_932 [variants] => Array ( [0] => Array ( [id] => deleted_932 [title] => deleted_932 [inventory_quantity] => 0 [backorders] => false ) ) ) ) ``` * (Here it goes on and on with product 0 does not exist). * “Syncing list” in the Mailchimp control panel just keeps spinning. My guess is, that it’s waiting for the website for more data. [See screnshot.](http://www.skovsgaardgrafisk.dk/public_html/upload/mailchimp-stuck.png) * Please note that I’m using **WooCommerce Subscriptions**, which runs it’s own cron jobs once a month, and it’s very important that any fix does not mess that up. The fix I have seen mentioned in other threads worries me in that regard. * **Details about the site:** – WooCommerce version: 3.4.4 – WordPress version: 4.9.8 – PHP version: 7.2.9 – Memory limit: 768 MB – PHP time limit: 120 – PHP max input variables: 1000 – Theme: Storefront (with a child theme) * **Hosting** Siteground GoGeek – Static caching enabled – Dynamic caching enabled– Memcached enabled * Siteground recommends cron jobs running no less than every 30 minutes. I’m not sure if that is an actual 30 min. cap or just a recommendation. * **Notable plugins installed** – WP Rocket – [Mailchimp for WP by “ibericode”](https://wordpress.org/plugins/mailchimp-for-wp/)– WooCommerce Subscriptions - This topic was modified 7 years, 9 months ago by [jeppe](https://wordpress.org/support/users/jeppeskovsgaard/). - This topic was modified 7 years, 9 months ago by [jeppe](https://wordpress.org/support/users/jeppeskovsgaard/). - This topic was modified 7 years, 9 months ago by [jeppe](https://wordpress.org/support/users/jeppeskovsgaard/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstuck-syncing%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 16 replies (of 16 total) [←](https://wordpress.org/support/topic/stuck-syncing/?output_format=md) [1](https://wordpress.org/support/topic/stuck-syncing/?output_format=md) 2 * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 8 months ago](https://wordpress.org/support/topic/stuck-syncing/page/2/#post-10772775) * [@jeppeskovsgaard](https://wordpress.org/support/users/jeppeskovsgaard/) sorry for the delay on getting back to you on this one. If the store is still in a ‘ syncing state’ that’s why the abandoned cart messages are not going out. That being said, you shouldn’t be in a syncing state at this point because it should have completed. * I wonder if you need to do a re-sync with the new plugin in play (2.1.10)? If it’s still stuck – or if you are seeing different errors in your plugin logs, it could actually have to do with the rate limits I mentioned earlier… and we’re actively working on a fix for that in 2.1.11 which is our next iteration. * Can you provide any other logs from the most recent date that might help diagnose where you’re at currently? Viewing 16 replies (of 16 total) [←](https://wordpress.org/support/topic/stuck-syncing/?output_format=md) [1](https://wordpress.org/support/topic/stuck-syncing/?output_format=md) 2 The topic ‘Stuck syncing – cannot complete sync no matter what I do’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 16 replies * 4 participants * Last reply from: [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/stuck-syncing/page/2/#post-10772775) * Status: resolved