Title: Stuck on Processing
Last modified: March 5, 2025

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# Stuck on Processing

 *  Resolved [brendanmutton](https://wordpress.org/support/users/brendanmutton/)
 * (@brendanmutton)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/stuck-on-processing-6/)
 * I am currently using the free version, it has been working fine to my knowledge
   but yesterday after logging in to make changes to a feed, we discovered that 
   it is stuck on processing. So we aren’t sure at what point it stopped working.
 * I have tried a lot of things that have already been suggested e.g. Deactivated
   plugin, reactivated, tried to manually process, installed wp-cron (although it
   doesn’t seem a cron has been created)
 * It would be great if you could help

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [brendanmutton](https://wordpress.org/support/users/brendanmutton/)
 * (@brendanmutton)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/stuck-on-processing-6/#post-18344008)
 * I have wp-cron installed but how do I know if the cron jobs have been setup for
   product feed pro?
 *  Plugin Support [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/)
 * (@superlemon1998)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/stuck-on-processing-6/#post-18345066)
 * Hi [@brendanmutton](https://wordpress.org/support/users/brendanmutton/) ,
 * On the latest version we’ve moved away from WP-Cron and are now using Woocommerce’s
   Action Scheduler for refreshing the feeds.
 * If you are stuck at processing, please check your browser console. Also, go to**
   Woocommerce > Status > Logs **and check for any critical error.
 * Other than that it might be a plugin/theme conflict. Do a basic debug to confirm
   this.
 *  Thread Starter [brendanmutton](https://wordpress.org/support/users/brendanmutton/)
 * (@brendanmutton)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/stuck-on-processing-6/#post-18345924)
 * There is nothing in the logs and we can’t see any conflict, we have another website
   hosted by the same company and it has the same theme – no issues.
 * I tried to uninstall the plugin and install it again but all of the old data 
   remained. Is there anyway to clear this data and try and start fresh?
 *  Plugin Support [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/)
 * (@superlemon1998)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/stuck-on-processing-6/#post-18347252)
 * Hi [@brendanmutton](https://wordpress.org/support/users/brendanmutton/) ,
 * Try running the tools in **Product Feed > Settings **[https://ibb.co/pj5y09wZ](https://ibb.co/pj5y09wZ)
 * As for starting as new, there’s no built in tool for this so you’ll need to manually
   delete the values on the database. Here’s a general guide on the files in the
   Database that are related to Product Feed Pro:
    - wp_posts – adt_product_feed
    - wp_postmeta – adt_utm_campaign
    - wp_options – cron_projects & batch_projects: [https://ibb.co/6JDqL0gT](https://ibb.co/6JDqL0gT)
 * You can find the refresh batches in **Woocommerce > Status > Action Scheduler**

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Stuck on Processing’ is closed to new replies.

 * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3111496)
 * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-product-feed-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-product-feed-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/unresolved/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Jeff Alvarez](https://wordpress.org/support/users/superlemon1998/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/stuck-on-processing-6/#post-18347252)
 * Status: resolved