Title: Stuck on “Loading viewer…”
Last modified: January 19, 2017

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# Stuck on “Loading viewer…”

 *  Resolved [lkunkel](https://wordpress.org/support/users/lkunkel/)
 * (@lkunkel)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-loading-viewer/)
 * Your instructions sound easy, but I haven’t gotten it to work correctly. The 
   box appears on the page, but it doesn’t move past “Loading viewer …” Can you 
   help?
 * The URL:
    [http://hazrawpch201.azurewebsites.net/wp-content/uploads/2017/01/ConnectHome-Playbook-1-Getting-Started-Web.pdf](http://hazrawpch201.azurewebsites.net/wp-content/uploads/2017/01/ConnectHome-Playbook-1-Getting-Started-Web.pdf)
 * The page:
    [http://hazrawpch201.azurewebsites.net/playbook/launchpad/getting-started/](http://hazrawpch201.azurewebsites.net/playbook/launchpad/getting-started/)
 * The code:
    [flipbook pdf=”[http://hazrawpch201.azurewebsites.net/wp-content/uploads/2017/01/ConnectHome-Playbook-1-Getting-Started-Web.pdf”%5D](http://hazrawpch201.azurewebsites.net/wp-content/uploads/2017/01/ConnectHome-Playbook-1-Getting-Started-Web.pdf”%5D)

Viewing 1 replies (of 1 total)

 *  Plugin Author [getflowpaper](https://wordpress.org/support/users/getflowpaper/)
 * (@getflowpaper)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-loading-viewer/#post-8674656)
 * Looks like you’re doing everything right but your server is stripping away some
   of the headers that the plug-in is setting for some reason. Try hosting the PDF
   outside of your wordpress blog instead and you should be fine (simply upload 
   the PDF to a different directory than wp-content)
 * Cheers

Viewing 1 replies (of 1 total)

The topic ‘Stuck on “Loading viewer…”’ is closed to new replies.

 * ![](https://ps.w.org/flowpaper-lite-pdf-flipbook/assets/icon-256x256.png?rev=
   1481879)
 * [flowpaper](https://wordpress.org/plugins/flowpaper-lite-pdf-flipbook/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flowpaper-lite-pdf-flipbook/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flowpaper-lite-pdf-flipbook/)
 * [Active Topics](https://wordpress.org/support/plugin/flowpaper-lite-pdf-flipbook/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flowpaper-lite-pdf-flipbook/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flowpaper-lite-pdf-flipbook/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [getflowpaper](https://wordpress.org/support/users/getflowpaper/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-loading-viewer/#post-8674656)
 * Status: resolved