Support » Plugin: Browser Screenshots » Stuck on ‘Generating Preview’

  • Resolved andrewh2016

    (@andrewh2016)


    I use this plugin on several sites but all of a sudden it’s failing to retrieve the screenshots from the external service and is just displaying ‘Generating Preview…’

    I’ve reproduced the problem with a free WordPress sandbox site (see the URL) so I don’t believe it’s a problem with my own infrastructure.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Same problem here. The link looks like this: https://s0.wordpress.com/mshots/v1/https%3A%2F%2Fwww.omroepbrabant.nl

    I can confirm same problem here. All screenshots in “Generating preview” status.
    Probably service stopped for image generation and hosting.

    Plugin Author binarymoon

    (@binarymoon)

    Hi – it looks like there might be a problem with the service that generates these images.

    Unfortunately I don’t work there so I have no control over it, but I’ll see if I can work out what’s going on.

    Hello,

    I have the same problem on 4 sites that I manage and use this plug-in.
    The problem is also occurring on the Gravatar service
    https://en.gravatar.com/markvanjaarsveld

    So, it would appear to be a problem with the API on WordPress mshots.
    I also access this service via some custom php, and this is also not functioning, so definitely not a problem with the plug-in!!

    Plugin Author binarymoon

    (@binarymoon)

    Thanks for confirming @markvanjaarsveld

    I have just checked now and it seems to be loading again. Hopefully it was just a temporary glitch.

    Thread Starter andrewh2016

    (@andrewh2016)

    Working everywhere for me now – thanks for investigating!

    I can confirm it is working again.
    I wish there was an option to save the screenshot locally.

    Thread Starter andrewh2016

    (@andrewh2016)

    Yes I would like this option too. I only need a one-off screenshot that can be used in perpetuity, not something regularly refreshed.

    Plugin Author binarymoon

    (@binarymoon)

    Glad it’s working now!

    An option to save screenshots would be cool. Maybe if there was a setting you could opt in to. Unfortunately I don’t know if it’s possible. Because I’m using a third party service I don’t have any control over things like that. I’ll keep it in mind though – maybe I’ll be able to think of something.

Viewing 9 replies - 1 through 9 (of 9 total)
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