Title: Stuck on admin-ajax.php Last modified: August 31, 2016 --- # Stuck on admin-ajax.php * Resolved [gregcrowe](https://wordpress.org/support/users/gregcrowe/) * (@gregcrowe) * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/) * We created a survey for the first time in almost a year, and I think we did everything correctly. However, after publishing the survey, we find that when we submit it then goes to admin-ajax.php, but just sits there showing the code for the thank you page: * `{"success":true,"data":{"thank_you":"Thank you for helping to decide which games deserve to be nominated for a Game of the Year award. Good luck to your favorite titles!","url":"","urltimeout":"0"}}` * I don’t remember it doing that a year ago. Anyway, you can see for your self. feel free to put “test” in the first field and leave the rest blank if you test it. * [http://www.gameindustry.com/awesome-surveys/2015-game-year-nominations/](http://www.gameindustry.com/awesome-surveys/2015-game-year-nominations/) * Thank you, Greg Crowe * [https://wordpress.org/plugins/awesome-surveys/](https://wordpress.org/plugins/awesome-surveys/) Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [gregcrowe](https://wordpress.org/support/users/gregcrowe/) * (@gregcrowe) * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052537) * I should point out, the above is what it does in Firefox. In IE, it tries to download a file called “admin-ajax.json”, which I have never heard of. We didn’t risk downloading it. * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052746) * It would appear that there are some file permission issues – as a non logged in user, the ajax request when submitting the survey results in a 403: [http://cld.wthms.co/10aox/4HoNZp25](http://cld.wthms.co/10aox/4HoNZp25) * The plugin uses the wp_json_send family of functions which sets the content type headers appropriately, so the fact that you are seeing json and/or the browser is trying to download json indicates that something is mangling the headers – possibly a server configuration thing, possibly another plugin. What conflict troubleshooting steps have you taken? * Thread Starter [gregcrowe](https://wordpress.org/support/users/gregcrowe/) * (@gregcrowe) * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052768) * Well, I haven’t tried anything, since it worked fine this time last year, and I didn’t recall installing any new plugins since then. I certainly haven’t changed any WP settings, but it is possible that an update may have on it’s own. * I’m not sure what you mean by “non-logged-in user.” Our site is open, and no one logs in to view it. * Thread Starter [gregcrowe](https://wordpress.org/support/users/gregcrowe/) * (@gregcrowe) * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052769) * While I had the “inspect” on, I noticed this error on the page where the survey is loaded. Is this significant? * [http://www.gameindustry.com/working%20images/gin-survey-error.png](http://www.gameindustry.com/working%20images/gin-survey-error.png) * Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/) * (@willthewebmechanic) * Automattic Happiness Engineer * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052770) * Yes, that is significant. * Awesome Surveys includes and enqueues the jQuery validation library for validation of form input. For some reason that does not appear to be being loaded. I would recommend conflict troubleshooting steps to isolate the cause for that. Temporarily switch back to a default WordPress theme such as WordPress [Twenty Sixteen Theme]( [https://wordpress.org/themes/twentysixteen](https://wordpress.org/themes/twentysixteen)) and disable all plugins except for Awesome Surveys (this includes any plugins in “Must-use” or “Drop-ins” if they exist). If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. * Thread Starter [gregcrowe](https://wordpress.org/support/users/gregcrowe/) * (@gregcrowe) * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052771) * Okay, I will have to wait until late tonight to do that, since I don’t have a testing site. I’ll let you know how it goes. * [Tanveer](https://wordpress.org/support/users/tanver/) * (@tanver) * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052773) * Interestingly I am seeing this error on a Blog where I am using Twenty Sixteen theme. This is what exactly I see on my blog {“success”:true,”data”:{“thank_you”:” Thank you for completing this survey”,”url”:””,”urltimeout”:”0″}} * I don’t see any error on the page though when having inspected this page. * I was about to report this in the thread BUT then I came across this and hence am reporting it here. * Thread Starter [gregcrowe](https://wordpress.org/support/users/gregcrowe/) * (@gregcrowe) * [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052779) * Well, I had a chance to go through all of my plugins, and although I couldn’t point out a clear culprit, it appears that our advertisement handler (Ad Rotate) was in the mix. Since we couldn’t afford to get rid of that (or have down time from it while I found a replacement), I decided to find a survey plugin that didn’t have a conflict with any of my other plugins. * Thank you for your efforts. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Stuck on admin-ajax.php’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/awesome-surveys_f9f9f9.svg) * [Awesome Surveys](https://wordpress.org/plugins/awesome-surveys/) * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-surveys/#faq) * [Support Threads](https://wordpress.org/support/plugin/awesome-surveys/) * [Active Topics](https://wordpress.org/support/plugin/awesome-surveys/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-surveys/unresolved/) * [Reviews](https://wordpress.org/support/plugin/awesome-surveys/reviews/) * 8 replies * 3 participants * Last reply from: [gregcrowe](https://wordpress.org/support/users/gregcrowe/) * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/stuck-on-admin-ajaxphp/#post-7052779) * Status: resolved