Title: stuck in processing Last modified: April 5, 2019 --- # stuck in processing * Resolved [na1man](https://wordpress.org/support/users/na1man/) * (@na1man) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/) * Hello, I needed to make a test today and donated to my blog (LIVE mode). So I deleted ME in stripe and made a donation. I expected everything to go smoothly but it’s stuck in PROCESSING. [https://ibb.co/RzYL1zj](https://ibb.co/RzYL1zj) Direct Stripe still had my credentials even though I deleted the ME customer in stripe. The reason I’m doing this is want to test a notification service. Thanks for the help. Best, * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstuck-in-processing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * (@nahuelmahe) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11396203) * Hello [@na1man](https://wordpress.org/support/users/na1man/) , * Thank you for using Direct Stripe. * I think this could be related to a known bug I need to fix, could you delete the Stripe ID registered on your profile’s page ? ( User -> Your Profile ) * If that doesn’t help, could you share the logs from the Stripe dashboard ? ( Developer -> logs ) * Kind regards, * Thread Starter [na1man](https://wordpress.org/support/users/na1man/) * (@na1man) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11396836) * [https://ibb.co/gSmyS3M](https://ibb.co/gSmyS3M) hope this helps, I don’t know where is the stripe id on USER / PROFILE * Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * (@nahuelmahe) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11402538) * Hello [@na1man](https://wordpress.org/support/users/na1man/) , * What could have helped is the error message inside one of the failing log (400 error code). * You will find the Stripe ID scrolling down the page in you WordPress admin at User -> Your Profile * [https://screenshots.firefox.com/fP42p4op68Kunnyt/newo.me](https://screenshots.firefox.com/fP42p4op68Kunnyt/newo.me) * Kind regards, * Thread Starter [na1man](https://wordpress.org/support/users/na1man/) * (@na1man) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11402934) * Hello Nicolas * It seems there’s a problem in Stripe and not with Direct Stripe. Since I deleted the customer in Stripe, he stumbles on a wrong user id and is stuck. And now when someone makes a donation, wordpress creates a user on my blog. * Regards, Nicolas * Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * (@nahuelmahe) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11403057) * Hello Nicolas, * Did you delete the Stripe ID from your user metadata ? * If you don’t want Direct Stripe to create a user on your blog during process, you can enable the option under “DO NOT Allow WordPress system to store users and log data” from your WordPRess admin at Direct Stripe -> Settings under Global Settings tab. * Kind regards, * Nicolas * Thread Starter [na1man](https://wordpress.org/support/users/na1man/) * (@na1man) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11403110) * I deleted my user from Stripe and tried once again to make a payment to test a Webhook. But since then I can’t make any donation to my blog. Other people can though which means this problem is not urgent. * I’ll let you know how it goes from here. I’m going to see with Stripe. And thanks for the 2nd point. * Regards * Thread Starter [na1man](https://wordpress.org/support/users/na1man/) * (@na1man) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11411960) * Here’s the log: * ``` { "error": { "code": "resource_missing", "doc_url": "https://stripe.com/docs/error-codes/resource-missing", "message": "No such customer: cus_DfuQs6FISX1XrE", "param": "id", "type": "invalid_request_error" } } ``` * Thread Starter [na1man](https://wordpress.org/support/users/na1man/) * (@na1man) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11411984) * Ok you were right: I needed to update the stripe id in wordpress. Now it works OK! Thank you! * Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * (@nahuelmahe) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11424671) * Hello [@na1man](https://wordpress.org/support/users/na1man/) , * I’m glad you got it working ! And thanks for sharing. * Kind regards, * Thread Starter [na1man](https://wordpress.org/support/users/na1man/) * (@na1man) * [7 years, 1 month ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11424676) * I have another question: I want a stripe donation form to popup on my blog as a mean to prove the person is human (Turing test). I have lots of bot traffic and made 50$ in 2 years 🙁 This is a disgrace. * How can I popup in javascript a stripe form randomly to test the humanity of my website visitors? * Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * (@nahuelmahe) * [7 years ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11437208) * Hello [@na1man](https://wordpress.org/support/users/na1man/) , * If I understand the question, it’s not related to Direct Stripe. Did you search for another plugin to perform that test ? * Otherwise I believe setting the traffic through [https://www.cloudflare.com/](https://www.cloudflare.com/) or a similar service could help. * Kind regards, Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘stuck in processing’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/direct-stripe_7787ff.svg) * [Direct Stripe](https://wordpress.org/plugins/direct-stripe/) * [Support Threads](https://wordpress.org/support/plugin/direct-stripe/) * [Active Topics](https://wordpress.org/support/plugin/direct-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/direct-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/direct-stripe/reviews/) ## Tags * [Stuck](https://wordpress.org/support/topic-tag/stuck/) * 11 replies * 2 participants * Last reply from: [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/) * Last activity: [7 years ago](https://wordpress.org/support/topic/stuck-in-processing/#post-11437208) * Status: resolved