I wanted to add.
As a test I disabled all the plugins but this one and changed to the default theme but got the same result.
Is the plugin compatible with WordPress 6 ?
Yes, it is compatible with WordPress 6.0.
Can you share some information from your sever i.e. PHP version running.
but it never sent the email either.
Please check the following troubleshooting link to help you further.
Do you have any cache plugin running in your site or server? Did you also clear your browser cache before carrying a test?
The server has PHP 7.4.10
I just turned off the server cache and did not work
then I cleared the browser cache and it did not work either
Any other option ?
Hi, can you share the URL with the buy now button? I want to check to see if there are any errors using the browser developer tools.
Do you have a none public email where I can send the link ?
You can use the contact form on the following site:
Just send the link and some more info.
Just giving an update to this thread for anyone else with a similar issue in the future.
The user gave us the following update:
I enabled the log in wordpress and found this.
HP Fatal error: Uncaught Error: Call to undefined function PHPMailer\PHPMailer\ctype_alnum() in /hermes/bosnacweb01/bosnacweb01bc/b2625/ipw.evvisual/public_html/wp-includes/PHPMailer/PHPMailer.php:1825
So I installed the plugin WP Mail SMTP and it started working !
Never thought it was related to mail issue.