Support » Plugin: Appointment Booking and Online Scheduling by vCita » Stuck, cannot login and cannot uninstall.

  • Tried free offer, and it does not work!!!
    I cannot remove the plugin and I cannot sign in to their backend to edit my form. I want to edit, but on the WP dashboard I need to signin and it does not allow me to, so I cannot edit. Therefore the need to uninstall and there is no option for it. so now I am stuck with this system that is trying to force me to pay… Don’t install this!

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  • Plugin Author vCita

    (@vcita)

    Hi sirRexus,

    I’m so sorry you’re experiencing difficulty with our plugin, and I’d like to help you with this.

    I suspect the login issue can be resolved with a password reset, which I’d be more than happy to assist with as soon as I confirm your account details. I attempted to find your account in our system based on your username here but was unable to.

    I can also offer you a free 1:1 training/installation call with our support team here at vCita. We can log into WordPress with you to fix the plugin and get everything working.

    Can you please submit a ticket to support@vcita.com with the subject “Attention: Head of Client Success Team” with confirmation of your account details? We can then have our Client Success Manager reach out to you personally to further assist with this.

    We hope to hear from you soon.

    -vCita Team

Viewing 1 replies (of 1 total)
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