Title: Stuck backup
Last modified: December 16, 2019

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# Stuck backup

 *  Resolved [cyrilm](https://wordpress.org/support/users/cyrilm/)
 * (@cyrilm)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/)
 * Hello,
 * until a few days ago I had no trouble making backups with this plugin, but now
   it’s getting stuck on the uploads phase every time. I tried what was recommended
   in that case and reduced the size of packages to 100mb and then 25mb but the 
   problem still occurs. And I don’t see anything suspicious in the plugin log files.
   So I’m not able to make backups anymore.
 * What should I do ?
 * Thanks in advance.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/#post-12242803)
 * Hi,
 * Please could you send us a copy of the latest full backup log?
 * This can be found in the UpdraftPlus Existing Backups tab.
    The contents will
   be too long to post here directly, but you can use an online service such as 
   Dropbox or Pastebin, and post the link here.
 * Regards,
    Bryle
 *  Thread Starter [cyrilm](https://wordpress.org/support/users/cyrilm/)
 * (@cyrilm)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/#post-12242958)
 * Hi Bryle,
 * thanks for your reply.
 * Here you go: [https://pastebin.com/uHGPDYbZ](https://pastebin.com/uHGPDYbZ)
 *  Thread Starter [cyrilm](https://wordpress.org/support/users/cyrilm/)
 * (@cyrilm)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/#post-12246497)
 * Any idea what could be the issue?
 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/#post-12248863)
 * Hi,
 * It shows that the backup process is timed out or killed off even when the split
   archive size is already set to the lowest possible value.
 * Please ask your hosts/server admin to investigate their PHP error logs. The logs
   should contain more information on the exact issue that is causing the backup
   process to halt.
 * Kind Regards,
    Bryle
 *  Thread Starter [cyrilm](https://wordpress.org/support/users/cyrilm/)
 * (@cyrilm)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/#post-12250375)
 * Hi,
 * I just checked with the host and there is no server timeout and no issue with
   PHP script…
 *  Thread Starter [cyrilm](https://wordpress.org/support/users/cyrilm/)
 * (@cyrilm)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/#post-12263913)
 * So, I eventually found what was the issue: the backup process was stuck because
   the website was in maintenance mode. That’s all.
 * I can’t thank you for this “support” but I can suggest you to mention this issue
   in your documentation/FAQ so people will not be confused if it’s happening to
   them.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Stuck backup’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
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 * 6 replies
 * 2 participants
 * Last reply from: [cyrilm](https://wordpress.org/support/users/cyrilm/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/stuck-backup/#post-12263913)
 * Status: resolved