Support » Plugin: One Click Demo Import » Stuck at Importing, please wait!

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  • Plugin Contributor capuderg

    (@capuderg)

    Hi Joseph,

    does any of the import items fail to import (maybe some images)? What does the log file say?

    The plugin did not introduce any big changes, so I don’t know, why this sudden “stuck” issue for your customer.

    I’ll test your import files tomorrow and I’ll let you know, what I find out.

    Take care!

    Hello, Capuderg

    There are no errors in the PHP error log aside from the MYSQL Packet issue since I left the import for an hour and my computer slept – turning off MySQL.

    It would be really a great help if you could test the import files tomorrow. Thanks in advance ๐Ÿ™‚

    One suggestion, maybe we could show some status text instead of plain “Importing, please wait” text. This would actually improve the user experience of the buyers, in particular for those big XML files that took some time to finish.

    Have a great day!

    Plugin Contributor capuderg

    (@capuderg)

    Hi,

    I’ve tested your import file 3 times:

    1. just OCDI activated,
    2. OCDI and WooCommerce,
    3. OCDI, WooCommerce and BuddyPress.

    All imports finished. It took them 5-10 minutes to finish, but they did.

    The problem for your “stuck” issue is, that a lot of media files (images, documents,…), fail to import, because they are not available on your server. Since media import is the most time and resource intensive operation, the import gets “stuck”. Here are the images, that fail to import:

    [ERROR] Failed to import “T_7_back” (Media)
    [ERROR] Failed to import “T_1_front” (Media)
    [ERROR] Failed to import “T_1_back” (Media)
    [ERROR] Failed to import “T_2_front” (Media)
    [ERROR] Failed to import “T_2_back” (Media)
    [ERROR] Failed to import “T_4_front” (Media)
    [ERROR] Failed to import “T_3_back” (Media)
    [ERROR] Failed to import “T_3_front” (Media)
    [ERROR] Failed to import “T_4_back” (Media)
    [ERROR] Failed to import “T_5_front” (Media)
    [ERROR] Failed to import “T_5_back” (Media)
    [ERROR] Failed to import “T_6_front” (Media)
    [ERROR] Failed to import “T_6_back” (Media)
    [ERROR] Failed to import “T_7_front” (Media)
    [ERROR] Failed to import “hoodie_7_front” (Media)
    [ERROR] Failed to import “hoodie_7_back” (Media)
    [ERROR] Failed to import “hoodie_1_back” (Media)
    [ERROR] Failed to import “hoodie_1_front” (Media)
    [ERROR] Failed to import “hoodie_2_front” (Media)
    [ERROR] Failed to import “hoodie_5_back” (Media)
    [ERROR] Failed to import “cd_1_angle” (Media)
    [ERROR] Failed to import “hoodie_2_back” (Media)
    [ERROR] Failed to import “hoodie_3_front” (Media)
    [ERROR] Failed to import “hoodie_3_back” (Media)
    [ERROR] Failed to import “hoodie_4_front” (Media)
    [ERROR] Failed to import “hoodie_4_back” (Media)
    [ERROR] Failed to import “hoodie_5_front” (Media)
    [ERROR] Failed to import “hoodie_6_front” (Media)
    [ERROR] Failed to import “hoodie_6_back” (Media)
    [ERROR] Failed to import “poster_1_up” (Media)
    [ERROR] Failed to import “Poster_1_flat” (Media)
    [ERROR] Failed to import “poster_2_up” (Media)
    [ERROR] Failed to import “Poster_2_flat” (Media)
    [ERROR] Failed to import “poster_3_up” (Media)
    [ERROR] Failed to import “Poster_3_flat” (Media)
    [ERROR] Failed to import “poster_4_up” (Media)
    [ERROR] Failed to import “Poster_4_flat” (Media)
    [ERROR] Failed to import “poster_5_up” (Media)
    [ERROR] Failed to import “Poster_5_flat” (Media)
    [ERROR] Failed to import “cd_1_flat” (Media)
    [ERROR] Failed to import “cd_2_angle” (Media)
    [ERROR] Failed to import “cd_2_flat” (Media)
    [ERROR] Failed to import “cd_3_angle” (Media)
    [ERROR] Failed to import “cd_3_flat” (Media)
    [ERROR] Failed to import “cd_4_flat” (Media)
    [ERROR] Failed to import “cd_4_angle” (Media)
    [ERROR] Failed to import “cd_5_angle” (Media)
    [ERROR] Failed to import “cd_5_flat” (Media)
    [ERROR] Failed to import “cd_6_angle” (Media)
    [ERROR] Failed to import “cd_6_flat” (Media)
    [ERROR] Failed to import “13” (Media)
    [ERROR] Failed to import “4” (Media)
    [ERROR] Failed to import “ไบˆๅฎš่ณ‡้‡‘็นฐใ‚Š่กจ.xls – ่ณ‡้‡‘็นฐใ‚Š่กจ-8” (Media)
    [ERROR] Failed to import “13620258_1152907348105744_8007984968280501071_n” (Media)

    There are some other BuddyPress items that fail to import, but that is probably because I’m missing someBuddyPress addons?

    I recommend, that you generate a new XML export file (one, that doesn’t have any missing media files). That should fix your “stuck” problem.

    Take care!

    PS: when I asked for the log file, I meant the OCDI import log file, that can be found in the Media section of WP admin dashboard. If you look at that log file, you will see what failed to import.

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