Support » Plugin: Starter Templates – Elementor, Beaver Builder, Gutenberg & Brizy Templates » Stuck at “importing customizer” on single page templates

  • Resolved brunojlt

    (@brunojlt)


    Hi,

    Everytime I try to import a single page template it get stuck at “Importing Customizer Settings..”

    If I try to import the single page template, it works, but the site missis important design configuration.

    Can someone give me a hand?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hi @brunojlt,

    Would you please make sure your system meets the system requirements to run the Starter Template plugin as explained in this doc.
    
    I would also ask you to try deactivating all of the installed plugins, except the Starter Templates plugin before importing a Starter Template. Once you have done importing a Starter Templates, you can then reactivate all the plugins you have previously active.
    
    Please do let us know how you go.
    
    Kind regards,
    Herman 🙂

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @brunojlt

    We are marking this topic as resolved as we haven’t heard back on this issue in more than 3 weeks.

    Please reach out to us through the links here if you are still facing any issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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