Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Stripe transactions not logging

  • Resolved jimmathis

    (@jimmathis)


    We are having a problem with Stripe donations completing on their end but not on the GiveWP (2.7.2) side (shows as pending). While we sort that out using the docs (another person has the Stripe account password so I need to wait for him to verify the webhook though I suspect it is OK), I looked at the logs at Donations > Tools > Logs > Stripe as suggested in another ticket response and it was “No items found”. There is nothing in the documentation that suggests Stripe logging needs to be enabled. The notes on the donation leads me to suspect that something should have been logged:
    System – July 27, 2020, 5:49 pm
    Stripe Payment Intent Client Secret: xxxxx – Delete

    System – July 27, 2020, 5:49 pm
    Stripe Charge/Payment Intent ID: pi_xxxx – Delete

    System – July 27, 2020, 5:49 pm
    Donation accepted with Stripe account “xxx” using Stripe Connect. – Delete

    System – July 27, 2020, 5:49 pm
    Stripe Customer ID: cus_xxxxx – Delete

    System – July 27, 2020, 5:49 pm
    Stripe Source/Payment Method ID: pm_xxxxx – Delete

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