Stripe test payment won’t work.

  • Resolved debseftsouth

    (@debseftsouth)


    2 years, 6 months ago

    I am trying to set up stripe as the payment gateway to my very small shop front.
    I am using the free version of woocommerce – without jetpack as jetpack interferes with elementor. When I test if the stripe payment gateway works I get a message saying unable to process payment. I place an item in the basket. I proceed to checkout. I use the stripe credit card number for the UK. I add an expiry date and a made up cvc. Then I get a message saying unable to process the payment try an alternative. At the moment I’m only using stripe. As far as I can tell (!?) stripe is set up correctly …?. However, I have to own that I am very new to this. I was wondering if I just clear all the stripe keys and start again might that work? I thought I could nut it all out, but it feels beyond me…any advice would be gratefully received. Many thanks.
    Debs.

    The page I need help with: [log in to see the link]

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  • Plugin Support Thu P. a11n

    (@thup90)

    2 years, 6 months ago

    Hi Debs,

    Is Stripe in sandbox mode? I’d recommend going through the setup steps again and confirm things have been set up correctly: https://docs.woocommerce.com/document/stripe/#setup-and-configuration

    I added a product to cart and went to checkout page, however, I didn’t see Stripe there. It seems you might have disabled the option?

    Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

Viewing 1 replies (of 1 total)
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