Title: Stripe subscriptions problems
Last modified: March 30, 2020

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# Stripe subscriptions problems

 *  Resolved [ipftp.dk](https://wordpress.org/support/users/ipftpdk/)
 * (@ipftpdk)
 * [6 years ago](https://wordpress.org/support/topic/stripe-subscriptions-problems/)
 * Hi
    I have setup an annual payment with PMPro and stripe.com as gateway – but
   when testing and a test costumer checks out the product that is created in the
   stripe dashboard is a trial product – not as an active product. And none of the
   products has trial period set. Can somebody help with this is? It driving me 
   crazy:)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstripe-subscriptions-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/)
 * (@andrewza)
 * [6 years ago](https://wordpress.org/support/topic/stripe-subscriptions-problems/#post-12605327)
 * Hi [@ipftpdk](https://wordpress.org/support/users/ipftpdk/)
 * Thank you for using Paid Memberships Pro.
 * You may ignore this ‘trial’ status, as it means that the user’s subscription 
   hasn’t been billed yet. (For their recurring subscription).
 * Once the subscription is charged, the status of trial to active.
 *  Thread Starter [ipftp.dk](https://wordpress.org/support/users/ipftpdk/)
 * (@ipftpdk)
 * [6 years ago](https://wordpress.org/support/topic/stripe-subscriptions-problems/#post-12606242)
 * Hi Andrew
    Thanks for the answer – but when will the costumer be billed? Do I
   have to log in to Stripe an do this?
 * right now all my test subscriptions are marked as trials
 * //Kenneth
 *  Thread Starter [ipftp.dk](https://wordpress.org/support/users/ipftpdk/)
 * (@ipftpdk)
 * [6 years ago](https://wordpress.org/support/topic/stripe-subscriptions-problems/#post-12606251)
 * they are all started up as free trials for 12 month – but they should start with
   payment from day one.
 *  Plugin Author [Andrew Lima](https://wordpress.org/support/users/andrewza/)
 * (@andrewza)
 * [6 years ago](https://wordpress.org/support/topic/stripe-subscriptions-problems/#post-12606340)
 * If you set an initial price, user’s will be charged a one time payment at the
   time of checkout. This is treated separately from the recurring billing fees 
   which means it’s not part of the recurring subscription plan Stripe creates.
 * The subscription will automatically be handled and processed by Stripe when the
   payment date is reached. (i.e. 12 months from date of signup).
 *  Thread Starter [ipftp.dk](https://wordpress.org/support/users/ipftpdk/)
 * (@ipftpdk)
 * [6 years ago](https://wordpress.org/support/topic/stripe-subscriptions-problems/#post-12606392)
 * I have been on chat with support at stripe all day yesterday 🙂 THANK you so 
   much 🙂 – this ended my troubles

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Stripe subscriptions problems’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg)
 * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/)
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 * 5 replies
 * 2 participants
 * Last reply from: [ipftp.dk](https://wordpress.org/support/users/ipftpdk/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/stripe-subscriptions-problems/#post-12606392)
 * Status: resolved