Title: Stripe + Subscription
Last modified: June 20, 2018

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# Stripe + Subscription

 *  Resolved [CMB70](https://wordpress.org/support/users/cmb70/)
 * (@cmb70)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/stripe-subscription/)
 * We have a subscription service using WooCommerce Stripe Gateway and WooCommerce
   Subscriptions. The customers are being charged twice per month. Why would this
   happen and how can we fix it?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/)
 * (@shellbeezy)
 * Automattic Happiness Engineer
 * [7 years, 10 months ago](https://wordpress.org/support/topic/stripe-subscription/#post-10422517)
 * [@cmb70](https://wordpress.org/support/users/cmb70/) – I would first make sure
   that both Subscriptions and Stripe are fully updated.
 * Then, please create a ticket with WooCommerce support at **WooCommerce.com > 
   My Account > Tickets**. We will be able to help you further there.
    -  This reply was modified 7 years, 10 months ago by [Thomas Shellberg](https://wordpress.org/support/users/shellbeezy/).
 *  Thread Starter [CMB70](https://wordpress.org/support/users/cmb70/)
 * (@cmb70)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/stripe-subscription/#post-10433587)
 * The plugins get updated on a regular basis and this problem started months ago.
   We created a support ticket at WooCommerce.com which was forwarded to whomever
   takes care of this particular plugin and as far as I know we have yet to hear
   anything back. We have put ALL subscriptions on hold but Stripe has created new
   billings this month.
 *  Plugin Support [melinda a11n](https://wordpress.org/support/users/melindahelt/)
 * (@melindahelt)
 * Automattic Happiness Engineer
 * [7 years, 10 months ago](https://wordpress.org/support/topic/stripe-subscription/#post-10437792)
 * Hi there.
 * They should be getting back to you. The only way to check on the ticket is with
   your email (which, you won’t want to post in a public forum) but if it’s been
   more than 2 days, feel free to stop into WooCommerce live chat (go to the ticket
   form and select Stripe) and we can check on the status for you from there.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Stripe + Subscription’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [melinda a11n](https://wordpress.org/support/users/melindahelt/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/stripe-subscription/#post-10437792)
 * Status: resolved