Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe subscription payment renewal failure

  • Resolved littleletters

    (@littleletters)


    Hello,

    My customer’s automatic renewals are failing through the stripe gateway.
    I have have had the error codes “insufficient funds” and “do not honor” the Insuffiecinet funds code I believe is in error as it is such a small renewal amount that it doesn’t justify the number of times I have received that error code.

    Initial payments works without any issue but every single renewal fails thereafter.

    Any advice on solving this problem would be greatly appreciated 🙂

    best,
    Adam

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Joey – a11n

    (@jricketts4)

    Hi Adam,

    Since you’ve already found the error codes being displayed for your failed subscription renewals, you’ll want to reach out to Stripe if you haven’t already.

    They may be able to offer a little more insight into the full meaning behind why those errors were thrown.

    Thank you,
    Joey

    Plugin Support Elvira K

    (@treibalen)

    Hi there @littleletters,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    @littleletters

    Did you ever get any resolve? I’m having the same problem.

    Plugin Support Joey – a11n

    (@jricketts4)

    @mbreezy – feel free to open a new thread for your separate problem!

    Thank you,
    Joey

Viewing 4 replies - 1 through 4 (of 4 total)
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