Support » Plugin: Simple Membership » Stripe Subscription Buttons are not working

  • Resolved stantanee

    (@stantanee)


    Hello,

    Our website’s Stripe Subscription Buttons stopped working when I tested yesterday.
    But I haven’t changed any settings of Simple membership from last month.
    I can see the buttons but it does not run any payment after pressed.

    Today I created new button for test but it not worked too.
    (Already tested from Google Chrome and Microsoft Edge)

    I do not got any messages and already enable debug mode for check log files, but there are nothing.

    Could you tell me how to fix this problem please?

    Kind Regards,]

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter stantanee

    (@stantanee)

    I checked log files again today and this message is showing

    SUCCESS: Stripe subscription webhook received: checkout.session.expired. Checking if we need to handle this webhook.

    I went to check my webhook event, and it is showing
    `checkout.session.expired

    response
    200 OK
    “Event type not registered. No processing was done.”`

    What should I do?

    Is it possible that the problem related to WAF security settings?
    I changed the setting of WAF to disable to let Stripe payment button(WP simple pay) plugin works.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, it looks like you might have a cache issue. If you are running a cache plugin in your site or server, make sure it excludes the membership pages from getting cached.

    Kind regards.

    Thread Starter stantanee

    (@stantanee)

    Thank you for your reply.
    I do not use any cache plugin in my site and I tried to disable all of plugins but still dose not work.

    Kind regards.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, what about testing one of WordPress default themes like Twenty Twenty. Also did anything changed in your server?

    Regards.

    Thread Starter stantanee

    (@stantanee)

    Hello

    I found Simple membership plugin does not work when I use one of theme editor plugin.
    But I have to use editor plugin for my website.

    I tried to disable all of plugin and clear the cache ans tried again but it does not work.
    Do you have any advice please?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    I found Simple membership plugin does not work when I use one of theme editor plugin.
    But I have to use editor plugin for my website.

    Do you see any error messages on the screen? What is the name of the plugin? Is it a premium or free plugin?

    Kind regards

    Thread Starter stantanee

    (@stantanee)

    Hello

    The plugin name is Kubio. I’m using free version.
    There is no any error messages on the screen. After press the button no any action.(the payment page pop up is not opened)

    Kind regards

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, unfortunately we don’t have an integration with the plugin Kubio.

    Kind regards.

    Thread Starter stantanee

    (@stantanee)

    Hello

    I tried to disable Kubio plugin and changed to another theme, then payment buttons work.
    And now I’m using Pathway theme for my website.
    So now I knew that Simple membership plugin would work when I use Pathway theme without Kubio, or Kubio plugin without Pathway theme.

    If you have any advise please tell me how to fix this problem. Or I should give up?

    Best regards

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I would create a support ticket with the developers of Kubio plugin. Remember our plugin was working then it stopped as per your comment below. What ever you updated in your site stopped our plugin from working.

    But I haven’t changed any settings of Simple membership from last month.

    Kind regards

    Thread Starter stantanee

    (@stantanee)

    Sorry for my late reply.
    I asked Kubio plugin support center and they’ve fixed my website completely.
    May you can tell me is Simple Membership compatible with FSE functionality and themes?

    I thought my payment function did not work well because of this issue.

    Kind regards

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    May you can tell me is Simple Membership compatible with FSE functionality and themes?

    Unfortunately I don’t use that plugin and or theme. Your best option is to carry out a test and see if it works for you.

    Kind regards.

Viewing 12 replies - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.