Title: Payment Error Using Stripe Plugin
Last modified: May 21, 2024

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# Payment Error Using Stripe Plugin

 *  Resolved [Sodik Owolabi](https://wordpress.org/support/users/sodmond/)
 * (@sodmond)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/stripe-plugin-error/)
 * I get the error below when I’m trying make a payment on my website via woocommerce,
   see the error below;
 * `**Error: The information for creating and confirming the intent is missing the
   following data: payment_method**`
 * This website is using **[BA Book Everything](https://wordpress.org/plugins/ba-book-everything/)**
   which integrates the woocommerce payment gateway to book a ticket.
 * Cc [@afzalpansuvi](https://wordpress.org/support/users/afzalpansuvi/) | see this
   screenshot
    -  This topic was modified 1 year, 11 months ago by [Sodik Owolabi](https://wordpress.org/support/users/sodmond/).
    -  This topic was modified 1 year, 11 months ago by [Sodik Owolabi](https://wordpress.org/support/users/sodmond/).
    -  This topic was modified 1 year, 11 months ago by [Sodik Owolabi](https://wordpress.org/support/users/sodmond/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstripe-plugin-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Afzal (woo-hc)](https://wordpress.org/support/users/afzalpansuvi/)
 * (@afzalpansuvi)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/stripe-plugin-error/#post-17772748)
 * Hi [@sodmond](https://wordpress.org/support/users/sodmond/),
 * Thank you for reaching out to us. I noticed that you mentioned a screenshot that
   could provide more details, but it seems it didn’t come through. Could you please
   try uploading the screenshot again? This will help me understand the issue better.
 * Regarding the error message you’re encountering, it indicates that the payment
   method details required to process the payment are missing. This can sometimes
   happen if the payment information isn’t being passed correctly to Stripe. Here
   are a few steps we can take to troubleshoot:
    1. **Check Stripe Plugin Settings**: Ensure that the Stripe plugin is up to date
       and configured correctly. You can find the documentation for setting up the 
       Stripe plugin [here](https://woocommerce.com/document/stripe/setup-and-configuration/).
    2. **Conflict Check**: Temporarily switch to a default theme like Storefront and
       disable all plugins except WooCommerce and Stripe. If the issue is resolved,
       re-enable each one at a time to identify any conflicts.
    3. **Logs Inspection**: Check the WooCommerce logs (accessible via **WooCommerce
       > Status > Logs**) for any entries related to Stripe around the time of the 
       error.
    4. **Update Payment Methods**: If customers have saved payment methods, ask them
       to update or re-enter their payment details from their account page.
 * If these steps don’t resolve the issue, please provide more details about the
   error, such as when it occurs (e.g., during checkout, when confirming the payment,
   etc.) and any specific steps that lead to it. This information will help us pinpoint
   the cause more effectively.
 * We’re here to help, so please keep us posted on your progress, and we’ll do our
   best to get this sorted out for you.
 *  Thread Starter [Sodik Owolabi](https://wordpress.org/support/users/sodmond/)
 * (@sodmond)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/stripe-plugin-error/#post-17773625)
 * [@afzalpansuvi](https://wordpress.org/support/users/afzalpansuvi/) here is the
   link [https://prnt.sc/BVgociDioXKs](https://prnt.sc/BVgociDioXKs)
 * Also based on the checkout, the form for inputting card details are not displaying.
   See the snapshot here [https://prnt.sc/YieOIE2FumoN](https://prnt.sc/YieOIE2FumoN)
 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/stripe-plugin-error/#post-17775303)
 * Hi [@sodmond](https://wordpress.org/support/users/sodmond/)
 * This kind of problem is usually caused by a conflict with your theme or with 
   another plugin. The best way to determine this is to:
    - Temporarily switch your theme to Storefront or Twenty Twenty-Four
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://woocommerce.com/document/how-to-test-for-conflicts/)
 * I hope that helps! Let me know once you have done a conflict test!
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/stripe-plugin-error/#post-17798759)
 * Hi 👋 We haven’t heard back from you in a while, so I’m going to mark this as
   resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Payment Error Using Stripe Plugin’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/stripe-plugin-error/#post-17798759)
 * Status: resolved