Support » Plugin: WooCommerce » Stripe Plugin Adding a folder and then causing js errors.

  • Resolved landed


    I had to disable the stripe plugin this evening because it broke my site. It was creating a folder within my theme and requesting loading from in here caused the js error which had various disastrous effects. Anyone else had issues. If anyone has stripe enabled then please let me know if you have issues. I would like to get it working again.

    Should stripe plugin create folder like this?

    As soon as I renamed that cache folder the error went away (so long as the plugin was disabled) So regardless of the plugin being enabled what is causing this folder to get accessed? It’s all a bit strange. And I seem to be the only one.

    Thanks for insight.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hannah S.


    Automattic Happiness Engineer

    Hey there @landed,

    That sounds odd – Stripe wouldn’t create a folder in your theme, and creating a folder in your theme shouldn’t cause any trouble unless it had contents that are running incorrectly.

    I’d like to know some more about your site – could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.


    For reasons I don’t like to share site info online.
    I am very happy to say that themify had a caching setup (which had been working) which created these files in this location. That was breaking stripe.
    It feels like I can’t run much cache at all on an e-commerce site.

    Thank you very much for your reply. I will mark as resolved to ease the load. And it looks like it’s a theme issue not a stripe issue.

    Plugin Support Hannah S.


    Automattic Happiness Engineer

    Thank you for letting us know what the problem was and marking the thread as solved!

    For future reference, it’s safe to share your system log – if you’re worried about privacy, you’re welcome to remove the site URL from the log. Having that information is invaluable to us as a tool to help you.

    Thank you for the extra info. I will do all I can to support such an amazing project.

Viewing 4 replies - 1 through 4 (of 4 total)
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