Title: stripe payment processing failed.please retry
Last modified: March 9, 2018

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# stripe payment processing failed.please retry

 *  Resolved [veronniquee](https://wordpress.org/support/users/veronniquee/)
 * (@veronniquee)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/stripe-payment-processing-failed-please-retry/)
 * Hi,
 * Since today the store I run with woo commerce is working fine except for payment
   with stripe. Each time someone try to order something (we only sell virtual products)
   they get an error with this message in red “Payment processing failed. please
   retry. and then something seems to load and stop and then you click again on 
   the order button and it works..sometimes it can take 3 or 4 attempts before working…..
 * whats the problem?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Caleb Burks](https://wordpress.org/support/users/icaleb/)
 * (@icaleb)
 * Automattic Happiness Engineer
 * [8 years, 2 months ago](https://wordpress.org/support/topic/stripe-payment-processing-failed-please-retry/#post-10058904)
 * First, make sure you have caching disabled on the checkout page: [https://docs.woocommerce.com/document/configuring-caching-plugins/](https://docs.woocommerce.com/document/configuring-caching-plugins/)
 * Secondly, you can enable debug logged in the Stripe settings, then view the logs
   at WC > Status > Logs. It could show more details of what is going wrong.
 * And lastly, there is likely a plugin or theme conflict. So rule this possibility
   out by testing with only WooCommerce and Stripe plugins active, while using a
   default WP theme. More info here: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4)
 *  Thread Starter [veronniquee](https://wordpress.org/support/users/veronniquee/)
 * (@veronniquee)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/stripe-payment-processing-failed-please-retry/#post-10059316)
 * Hi, i am not using any caching plugins and I tried desactivating all the plugins
   one by one and leaving only woo commerce and stripe and I already use the storefront
   theme. It doesn’t work. The problem is still there. Its strange when you first
   have to fill the billing form and choose the method of payment the option for
   credit card is there but you dont see the title American Express and Visa icon
   along with Stripe….But when you click the purchase button and you get the “Payment
   processing failed .please retry.” error message; now you can see the little icons
   with the stripe next to the credit card payment option…
 *  [Caleb Burks](https://wordpress.org/support/users/icaleb/)
 * (@icaleb)
 * Automattic Happiness Engineer
 * [8 years, 2 months ago](https://wordpress.org/support/topic/stripe-payment-processing-failed-please-retry/#post-10066147)
 * Could you paste a copy of your site’s System Status Report here? You can find
   it at WooCommerce > Status.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘stripe payment processing failed.please retry’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Caleb Burks](https://wordpress.org/support/users/icaleb/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/stripe-payment-processing-failed-please-retry/#post-10066147)
 * Status: resolved