Support » Requests and Feedback » Stripe payment not working in ‘live’ mode

  • twsadmin

    (@twsadmin)


    Stripe payments were working without a problem when we were in the ‘test’ mode, but once we switched to ‘live’ mode we would get the following error:

    Unable to process this payment, please try again or use alternative method.

    The log from Woocommerce is below:

    2020-09-23T14:33:53+00:00 DEBUG
    ====Stripe Version: 4.5.2====
    ====Start Log====
    customers/cus_I3x5cPT1tU5hKj/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    I’ve contacted Stripe & they’ve told me that everything is good on their site.
    Any suggestions for how to resolve this?
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • WordPress does not provide any “Stripe payment” feature.

    What plugin are you using for this? That’s where you’d usually direct any support issues.

    twsadmin

    (@twsadmin)

    Hello,

    We are using Halena child theme in WooCommerce.
    The plug in for payment (Stripe) is “WooCommerce Stripe Gateway”.

    Stripe asked us to contact WooCommerce = WordPress. And the link through WooCommerce took us to WordPress.
    Who are we supposed to contact?

Viewing 2 replies - 1 through 2 (of 2 total)
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