Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe not visible on cart

  • marcoqwerty

    (@marcoqwerty)


    Hello!

    I have a weird issue on my website, after adding a product to my cart and moving to it, i will see for few seconds the Stripe CC form and after disappear.

    The Stripe API are correct because i used these in a separate plugin for Appointment Booking and all it works fine.

    Also i tried to deactivate all the woocommerce related plugins and the CACHE and JS MINIFY plugins, but seems nothing interfere with if.

    Could you please take a look?

    Regards

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Elvira K

    (@treibalen)

    Hi there @marcoqwerty,

    Thanks for reaching out!

    I’m not able to recreate the same issue on my test site. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Cheers!

    Thank yu for the reply.

    Did you made a test? maybe you can help me out by reach some info from the console tool, because as i test before the STRIPE section it will be visible at the beginning, but after disappear when the page finally loading.

    Thank you for any kind of direction or help.

    Plugin Support Adam

    (@adamkheckler)

    I tried to reproduce the issue as well, and I could *not* see the Stripe credit card form at all. I would suggest conflict testing as my colleague above describes. My feeling is that our Stripe gateway is conflicting with some other plugin you have, or your theme.

    Also, could you please share a copy of your site’s System Status too? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.


    ### WordPress Environment ###

    WordPress address (URL): https://www.dammos.com
    Site address (URL): https://www.dammos.com
    WC Version: 4.6.0
    REST API Version: ✔ 4.6.0
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.1
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.10
    PHP Post Max Size: 100 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.72.0
    OpenSSL/1.0.2k-fips

    SUHOSIN Installed: –
    MySQL Version: 5.6.46-86.2-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

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    WC Database Prefix: wp991_
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    Database Data Size: 51.89MB
    Database Index Size: 18.04MB
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    wp991_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfPendingIssues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp991_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp991_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfstatus: Data: 0.14MB + Index: 0.06MB + Engine MyISAM
    wp991_wfStatus: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
    wp991_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wfVulnScanners: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_woos_search_trends: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp991_wpfront_ure_login_redirect: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_wpfront_ure_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_yith_padp_receiver_commissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_yith_payouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_yith_payout_item: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_yoast_indexable: Data: 1.20MB + Index: 0.15MB + Engine MyISAM
    wp991_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp991_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp991_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    wp991_yoast_seo_meta: Data: 0.74MB + Index: 0.84MB + Engine MyISAM

    ### Post Type Counts ###

    anps_pricing: 52
    attachment: 1542
    bookable_resource: 1
    custom_css: 1
    dflip: 15
    efbl_skins: 6
    fat-calendar: 1
    fat-event: 1
    fat-event-booking: 1
    footer_banner: 10
    jetpack_migration: 2
    mif_skins: 2
    nav_menu_item: 41
    newsletter: 6
    oembed_cache: 12
    option-tree: 1
    page: 42
    portfolio: 28
    post: 22
    postman_sent_mail: 193
    product: 62
    product_variation: 132
    revision: 932
    sb_posts: 1
    sb_themes: 10
    shop_coupon: 3
    shop_order: 3
    sln_attendant: 3
    sln_service: 14
    super_form: 5
    team: 9
    tribe_wooticket: 1
    wafs: 6
    wc_booking: 1
    wdi_instagram: 1
    woo_mb_template: 34
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (61) ###

    WPML Multilingual CMS: by OnTheGoSystems – 4.3.12
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.4 – Installed version not tested with active version of WooCommerce 4.6.0
    AJAX Search for WooCommerce: by Damian Góra – 1.7.2 – Installed version not tested with active version of WooCommerce 4.6.0
    Anps Theme plugin: by Anpsthemes – 1.0.6
    Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
    Bookly Collaborative Services (Add-on): by Bookly – 1.9
    Bookly Coupons (Add-on): by Bookly – 2.5
    Bookly Custom Fields (Add-on): by Bookly – 1.9
    Bookly Locations (Add-on): by Bookly – 3.3
    Bookly Packages (Add-on): by Bookly – 3.4
    Bookly Pro (Add-on): by Bookly – 3.0
    Bookly Ratings (Add-on): by Bookly – 2.0
    Bookly Service Extras (Add-on): by Bookly – 3.1
    Bookly Special Days (Add-on): by Bookly – 3.7
    Bookly Stripe (Add-on): by Bookly – 2.6
    Bookly: by Bookly – 18.8
    Classic Editor: by WordPress Contributors – 1.6
    Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    dflip: by Deepak Ghimire – 1.4.31
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6
    Envato Market: by Envato – 2.0.5
    FAT Event: by Roninwp – 4.3
    Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.18
    Font Awesome: by Font Awesome – 4.0.0-rc20
    Hide Default WooCommerce Category: by Caleb Burks – 1.0.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.4.1
    Loco Translate: by Tim Whitlock – 2.4.3
    Mailster reCaptcha: by EverPress – 1.6
    Mailster for WooCommerce: by EverPress – 1.4 – Installed version not tested with active version of WooCommerce 4.6.0
    Mailster – Email Newsletter Plugin for WordPress: by EverPress – 2.4.14
    Multilingual Tools: by WPML Compatibility Team – 1.2
    PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.6.0
    PixelYourSite Pinterest: by PixelYourSite – 2.0.15 – Installed version not tested with active version of WooCommerce 4.6.0
    PixelYourSite: by PixelYourSite – 7.2.0 – Installed version not tested with active version of WooCommerce 4.6.0
    Post SMTP: by Yehuda Hassine – 2.0.15
    Slider Revolution: by ThemePunch – 6.2.23
    Webcraftic Robin image optimizer: by Webcraftic – 1.4.6
    Rank Math SEO: by Rank Math – 1.0.49
    Super Socializer: by Team Heateor – 7.13.2
    SVG Support: by Benbodhi – 2.3.18
    User Menus: by Code Atlantic – 1.2.4
    WC Cancel Order: by Vikram S – 3.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Orders Progress bar: by AppKnitters Co. – 1.5.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.6.0
    WooSwatches – Woocommerce Color or Image Variation Swatches: by woomatrix – 2.5.2 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Checkout Fields & Fees: by Lagudi Domenico – 6.1 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Multilingual: by OnTheGoSystems – 4.8.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.0
    WooCommerce PDF Invoices & Packing Slips Professional: by Ewout Fernhout – 2.2.14 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.6.2 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Product Add-ons: by WooThemes – 2.7.19 (update to version 3.1.0 is available) – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Thank You Page Customizer Premium: by VillaTheme – 1.0.3 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce: by Automattic – 4.6.0
    WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.7 – Installed version not tested with active version of WooCommerce 4.6.0
    WP Fastest Cache: by Emre Vona – 0.9.1.1
    WPML CMS Nav: by OnTheGoSystems – 1.5.2
    WPML String Translation: by OnTheGoSystems – 3.0.9
    WPML Translation Management: by OnTheGoSystems – 2.9.6

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: booking (booking)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #19 – /shop/
    Cart: #1050 – /cart/
    Checkout: #1051 – /checkout/
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: #1616 – /term-and-conditions/

    ### Theme ###

    Name: Hairdresser Child Theme
    Version: 1.0.0
    Author URL: http://themeforest.net/user/Anps/portfolio
    Child Theme: ✔
    Parent Theme Name: Hairdresser
    Parent Theme Version: 2.0.5
    Parent Theme Author URL: http://themeforest.net/user/Anps/portfolio
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: hairdresser/woocommerce/cart/cart-empty.php
    hairdresser/woocommerce/cart/cart-totals.php
    hairdresser/woocommerce/cart/cart.php
    hairdresser/woocommerce/cart/mini-cart.php
    hairdresser/woocommerce/checkout/form-checkout.php
    hairdresser/woocommerce/content-product.php
    hairdresser/woocommerce/content-product_cat.php
    hairdresser/woocommerce/content-single-product.php
    hairdresser/woocommerce/global/breadcrumb.php
    hairdresser/woocommerce/global/quantity-input.php
    hairdresser/woocommerce/global/wrapper-end.php
    hairdresser/woocommerce/global/wrapper-start.php
    hairdresser/woocommerce/loop/pagination.php
    hairdresser/woocommerce/myaccount/form-login.php
    hairdresser/woocommerce/myaccount/my-account.php
    hairdresser/woocommerce/myaccount/navigation.php
    hairdresser/woocommerce/myaccount/orders.php
    hairdresser/woocommerce/myaccount/payment-methods.php
    hairdresser/woocommerce/notices/error.php
    hairdresser/woocommerce/notices/notice.php
    hairdresser/woocommerce/notices/success.php
    hairdresser/woocommerce/single-product/related.php
    hairdresser/woocommerce/single-product/review.php
    hairdresser/woocommerce/single-product.php

    ### Action Scheduler ###

    Complete: 175
    Oldest: 2020-09-18 09:05:33 +0000
    Newest: 2020-10-15 14:52:17 +0000

    Failed: 1
    Oldest: 2019-04-15 16:21:58 +0000
    Newest: 2019-04-15 16:21:58 +0000

    Pending: 2
    Oldest: 2020-10-16 09:19:52 +0000
    Newest: 2020-10-19 00:04:11 +0000

    `

    Thank you! the form appear when you add a product and after move to the cart.

    But i will try to deactivate all the plugins and switch the theme, just in case, if you find something of weird let me know!

    I appreciate a lot your help!

    Plugin Support Elvira K

    (@treibalen)

    Hi there @marcoqwerty,

    Thanks for getting back to us!

    I couldn’t replicate the same issue on my test site with the same version of the plugin: WooCommerce Stripe Gateway: by WooCommerce – 4.5.3

    Based on your System Status, I’d start the conflict test by switching your theme since you do have cart and checkout template overrides that can come into play here:

    
    Overrides: hairdresser/woocommerce/cart/cart-empty.php
    hairdresser/woocommerce/cart/cart-totals.php
    hairdresser/woocommerce/cart/cart.php
    hairdresser/woocommerce/cart/mini-cart.php
    hairdresser/woocommerce/checkout/form-checkout.php
    

    Please let us know how that goes!

    I switch the theme to STOREFRONT as suggested but i continue to dont see the price on the cart.

    I also deactivated all the plugin woocommerce related and leaving only active WOOCOMMERCE and STRIPE.

    Plugin Support Elvira K

    (@treibalen)

    Hi there @marcoqwerty,

    Thanks for getting back to me.

    I do see Stripe form on your checkout page now:


    Link to image: https://d.pr/i/ksn6aG

    The new issue is that you don’t see prices in your cart and checkout page, is that right? I do see the same:


    Link to image: https://d.pr/i/kWYU4N

    Those products do have prices and they’re shown in the mini-cart:

    ![https://d.pr/i/datdo5](https://d.pr/i/datdo5+)
    Full Size: https://d.pr/i/datdo5

    Did I get it right that you see that same with Storefront and only WooCommerce enabled? Can you please share a screenshot of it after the full conflict test?

    Cheers!

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