Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe live mode is causing double emails

  • Resolved Adnan

    (@hiddenpearls)


    Hi there,

    When user buys a product, WooCommerce sends DOUBLE emails to website admin and customer. We debugged a lot this behavior and noticed this happens when we enable Stripe Live Mode.

    if we disable Live Mode and Enable Sandbox/Test Mode then emails doesn’t get double.

    Did anyone else faced this issue?

    Our site is hosted on WPEngine.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Adding to what Adnan already mentioned, in the order notes the “Order status changed from Pending payment to Processing.” note and the “Stripe charge complete” note is also added twice. Screenshot here: https://d.pr/i/PCcpN2

    We have tried disabling plugins and testing on the theme “Twenty Twenty-One”.

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello everyone,

    Sorry to hear about this error. This is odd.

    I understand you tested the issue by switching your theme to Twenty Twenty-One, may I ask can you run a conflict test but switching the theme to Storefront? More info is below:
     
    https://docs.woocommerce.com/document/how-to-test-for-conflicts

    If this does not make a difference, can you provide us with the following information?

    Share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. 

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Thanks.

    Thread Starter Adnan

    (@hiddenpearls)

    @ihereira Should I share all this information here in public thread?

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hi @hiddenpearls

    We understand. You can redact any sensitive information, many users just redact their website URL from the report, you can also redact any personal information if providing Stripe logs.

    Thank you.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

Viewing 5 replies - 1 through 5 (of 5 total)
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