Title: Stripe Issue
Last modified: March 28, 2021

---

# Stripe Issue

 *  Resolved [olahato](https://wordpress.org/support/users/olahato/)
 * (@olahato)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/stripe-issue-4/)
 * I Install the WooCommerse plugin, Auther ” WooCommerse” and when I enabled the
   test mode and check, always get this message “sorry we are unable to process 
   your payment at this time. please retry later”
    [https://ibb.co/StNz2bM](https://ibb.co/StNz2bM)
 * See The attached
    [https://ibb.co/SRxLQtC](https://ibb.co/SRxLQtC)
 * btw I disable the shipping
    [https://ibb.co/GPXYzrc](https://ibb.co/GPXYzrc)
 * Could you please Help

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [tijosh](https://wordpress.org/support/users/tijosh/)
 * (@tijosh)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/stripe-issue-4/#post-14249050)
 * Hi [@olahato](https://wordpress.org/support/users/olahato/),
 * Can you confirm for us that one of the [Stripe test cards](https://stripe.com/docs/testing)
   is being used to test checkout?
 * If so, please send a copy of your site’s System Status Report. You can find it
   by going to your admin Dashboard and select **WooCommerce → Status**.
 * From there, select “Get system report” and then “Copy for support”. Once you’ve
   done that, you can paste it here.
 * Additionally, please [enable logging for Stripe](https://docs.woocommerce.com/document/stripe/#setup-and-configuration)
   and then do another test order. This logs the transaction and errors in **WooCommerce
   > Status > Logs**. Search for Stripe logs in the drop-down at the top-right section
   and click on the view button. Please copy the logs you’re seeing and paste them
   as a response here.
    -  This reply was modified 5 years, 3 months ago by [tijosh](https://wordpress.org/support/users/tijosh/).
      Reason: spelling
 *  [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * (@etiennep)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/stripe-issue-4/#post-14280657)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Stripe Issue’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [EtienneP a11n](https://wordpress.org/support/users/etiennep/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/stripe-issue-4/#post-14280657)
 * Status: resolved