Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe isn’t being reached for payment requests

  • Resolved dekket

    (@dekket)


    Hello.

    Whenever someone tries to book and pay for an appointment on gj-psykoterapi.com, an error appears. I checked the logs for a test I just did:

    2018-09-04T09:16:25+00:00 DEBUG 
    ====Stripe Version: 4.1.9====
    ====Start Log====
    Redirecting to Stripe Checkout page for order 1144
    ====End Log====
    
    2018-09-04T09:16:30+00:00 DEBUG 
    ====Stripe Version: 4.1.9====
    ====Start Log====
    Error: stdClass Object
    (
      [token_id] => 
      [customer] => 
      [source] => 
      [source_object] => 
    )
    
    ====End Log====

    If someone could tell me what I can do, I’d be most grateful.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @dekket

    Could you provide me with a link to a product to try the checkout process? Also, could you try switching back to a default theme like Twenty Seventeen and disable all plugins except for WooCommerce and Stripe to see if this resolves the issue?

    Thread Starter dekket

    (@dekket)

    Hello @johndcoy.

    I solved the problem last night.
    Turns out there was an issue with a deprecated function in the checkout page belonging to the child theme which hijacked the checkout process when it wasn’t supposed to. At least that’s what it looks like after reading about it.

    I will think twice about using these forums again though, since publishing of the URL caused my client to receive a scam email where someone called Jane Tancinco used the info to try and get my client to “buy” a solution. A way of solving that would be to keep the URL from everyone except the plugin creator/support personnel.

    • This reply was modified 3 years, 3 months ago by dekket.
    • This reply was modified 3 years, 3 months ago by dekket.
    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @dekket

    That may have been a coincidence but I am sorry that happened. URLs are public so it shouldn’t be a result of posting here, but either way, feel free to reach back out to us in the future.

    Cheers,

Viewing 3 replies - 1 through 3 (of 3 total)
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