• Resolved madideas

    (@madideas)


    Hi

    Been using SWPM with no significant issues however in the last few days I’ve seen IPN failure notices appearing in the logs:

    [2022/09/03 01:31:46] – SUCCESS: Stripe SCA Buy Now IPN received. Processing request…
    [2022/09/03 01:31:46] – FAILURE: Fatal error! Payment with ref_id xxxxxxxxxxxxxxxxx can’t be found

    I’ve also seen success messages for the same membership levels after these events, so what’s going on/should I be concerned?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, has the failure occurred all the times or only for a couple of registrations? Has anything changed in your site or server prior to this issue?

    Regards.

    Thread Starter madideas

    (@madideas)

    There haven’t been any significant changes to the site; I apply updates to plugins weekly. I don’t normally check the SWPM logs but did yesterday due to another issue, which is how I noticed this as there were no other indications of the problem. So I have no idea how long this has been going on.

    Certainly the failures are outnumbering the successes in the log file at the moment; here’s what’s in the current log. You can see that button 2145 (Buy now) hasn’t worked at all, but 1674 and 1676 (both subs) are showing success and failure, though rather more failures:

    [2022/08/28 13:43:17] - FAILURE: 1674 can't be found (sub)
    
    [2022/08/28 20:35:30] - SUCCESS: 1675 working (sub)
    
    [2022/08/29 03:24:54] - FAILURE: 2145 can't be found (sub)
    [2022/08/29 05:22:38] - FAILURE: 1675 can't be found (sub)
    [2022/08/29 09:43:50] - FAILURE: 1675 can't be found (sub)
    
    [2022/08/29 15:48:48] - SUCCESS: 1675 working (sub)
    
    [2022/08/29 18:52:45] - FAILURE: 1676 can't be found (sub)
    [2022/08/29 19:43:20] - FAILURE: 1676 can't be found (sub)
    [2022/08/29 21:25:14] - FAILURE: 1675 can't be found (sub)
    [2022/08/30 01:59:08] - FAILURE: 2145 can't be found (Buy now)
    [2022/08/30 02:05:13] - FAILURE: 2145 can't be found (Buy now)
    [2022/08/30 02:52:26] - FAILURE: 1676 can't be found (sub)
    [2022/08/30 04:54:36] - FAILURE: 1674 can't be found (sub)
    [2022/08/30 08:49:14] - FAILURE: 1675 can't be found (sub)
    [2022/08/30 09:09:50] - FAILURE: 2145 can't be found (Buy now)
    [2022/08/30 09:15:59] - FAILURE: 1674 can't be found (sub)
    [2022/08/30 10:03:22] - FAILURE: 2145 can't be found (Buy now)
    [2022/08/30 10:43:26] - FAILURE: 1674 can't be found (sub)
    [2022/08/30 13:15:50] - FAILURE: 1674 can't be found (sub)
    
    [2022/08/30 13:29:01] - SUCCESS: 1675 working (sub)
    
    [2022/08/31 00:17:58] - FAILURE: 1674 can't be found (sub)
    [2022/08/31 00:21:25] - FAILURE: 1675 can't be found (sub)
    [2022/08/31 06:02:53] - FAILURE: 1674 can't be found (sub)
    [2022/08/31 06:22:35] - FAILURE: 1674 can't be found (sub)
    [2022/08/31 08:01:07] - FAILURE: 2145 can't be found (Buy now)
    [2022/08/31 09:31:24] - FAILURE: 2145 can't be found (Buy now)
    [2022/08/31 10:37:18] - FAILURE: 1676 can't be found (sub)
    [2022/08/31 13:40:53] - FAILURE: 2145 can't be found (Buy now)
    [2022/08/31 15:16:03] - FAILURE: 1675 can't be found (sub)
    [2022/08/31 17:41:26] - FAILURE: 1675 can't be found (sub)
    [2022/08/31 19:15:23] - FAILURE: 1675 can't be found (sub)
    [2022/08/31 23:25:15] - FAILURE: 1675 can't be found (sub)
    [2022/09/01 05:19:14] - FAILURE: 1676 can't be found (sub)
    [2022/09/01 12:09:41] - FAILURE: 1676 can't be found (sub)
    [2022/09/01 16:05:54] - FAILURE: 1676 can't be found (sub)
    [2022/09/01 16:50:45] - FAILURE: 1675 can't be found (sub)
    [2022/09/01 19:25:55] - FAILURE: 1674 can't be found (sub)
    [2022/09/01 20:32:11] - FAILURE: 2145 can't be found (Buy now)
    
    [2022/09/02 06:21:47] - SUCCESS: 1675 working (sub)
    
    [2022/09/02 09:17:37] - FAILURE: 1675 can't be found (sub)
    
    [2022/09/02 12:43:10] - SUCCESS: 1674 working (sub)
    
    [2022/09/02 13:01:56] - FAILURE: 1674 can't be found (sub)
    [2022/09/02 22:47:31] - FAILURE: 1675 can't be found (sub)
    [2022/09/03 01:16:07] - FAILURE: 1675 can't be found (sub)
    [2022/09/03 01:31:46] - FAILURE: 2145 can't be found (Buy now)
    [2022/09/03 01:45:44] - FAILURE: 2145 can't be found (Buy now)
    [2022/09/03 02:55:08] - FAILURE: 1676 can't be found (sub)
    [2022/09/03 04:15:04] - FAILURE: 1675 can't be found (sub)
    [2022/09/03 09:30:08] - FAILURE: 1676 can't be found (sub)
    [2022/09/03 11:07:16] - FAILURE: 2145 can't be found (Buy now)
    [2022/09/03 13:45:09] - FAILURE: 2145 can't be found (Buy now)
    [2022/09/03 17:17:19] - FAILURE: 2145 can't be found (Buy now)
    
    [2022/09/03 19:05:14] - SUCCESS: 1674 working (sub)
    
    [2022/09/03 20:29:48] - FAILURE: 1676 can't be found (sub)
    [2022/09/03 21:28:47] - FAILURE: 1676 can't be found (sub)
    [2022/09/04 01:48:07] - FAILURE: 1676 can't be found (sub)
    • This reply was modified 1 year, 7 months ago by madideas.
    Thread Starter madideas

    (@madideas)

    Further to this I’m seeing discrepancies in the Stripe logs; specifically for all the failures, the only thing in the Stripe log is an event of type ‘checkout.session.completed’, so there’s no sign of a checkout session event being set up as is the case where everything works.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, please carryout the following troubleshooting steps:
    https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

    Let me know how you go.

    Regards.

    Thread Starter madideas

    (@madideas)

    Unfortunately it’s not a realistic option to turn off all the plugins/themes on a live and busy site.

    I will endeavour to run some tests to see if it’s in any way reproducible.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Stripe IPN failures’ is closed to new replies.