Title: Stripe Integration Issue
Last modified: September 1, 2016

---

# Stripe Integration Issue

 *  [h2night](https://wordpress.org/support/users/h2night/)
 * (@h2night)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/stripe-integration-issue/)
 * I upgraded to the pro version for the Stripe gateway but it doesn’t work for 
   me. I submitted the support request twice via [https://bookingultrapro.com/contact.php](https://bookingultrapro.com/contact.php)
   but never receive a response. The first request was more than 2 weeks ago and
   the second request is more than 1 week ago.
 * The issue is urgent — please respond. Thank you
 * [https://wordpress.org/plugins/booking-ultra-pro/](https://wordpress.org/plugins/booking-ultra-pro/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Plugins Area](https://wordpress.org/support/users/usersultra/)
 * (@usersultra)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/stripe-integration-issue/#post-7693191)
 * [@h2night](https://wordpress.org/support/users/h2night/),
 * Thank you for your post.
 * We’re sorry about the issue you’re experiencing.
 * Unfortunately, we’re not allowed to offer support for Stripe integration on WordPress
   forums, however, we’re happy to help you if you’ve already contacted us. You 
   should receive a reply within 24-48 hours.
 * Actually, there is only one ticket open with stripe questions. I’m very sure 
   you will get a reply right today.
 * Sometimes, some request are delayed, we thank you if you’ve contacted us again.
 * Thanks for your understanding.
 * Cheers
 *  Thread Starter [h2night](https://wordpress.org/support/users/h2night/)
 * (@h2night)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/stripe-integration-issue/#post-7693318)
 * I submitted my latest support ticket on August 22nd (Monday) approximately 8pm
   Pacific time and it has been more than 48hrs. I haven’t heard back from Booking
   Ultra. Could I get a status update on this support ticket?
 * I post it here because I have no other ways to check the status. The only info
   I have for this ticket is the message “We have received your email. We will get
   in touch with you shortly.” after submitting.
 * Please help. Thank you,
 *  [Plugins Area](https://wordpress.org/support/users/usersultra/)
 * (@usersultra)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/stripe-integration-issue/#post-7693335)
 * Hello,
 * We’ve replied to all tickets related to stripe integration. It’s really hard 
   to know if you’re the same person we’re responding to.
 * What you could do is including your WP nickname, that way we can track your issue.
 * We look forward to hearing from you.
 * Cheers
 *  Thread Starter [h2night](https://wordpress.org/support/users/h2night/)
 * (@h2night)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/stripe-integration-issue/#post-8215785)
 * After I provide you the admin access to my website, I have not heard from you
   since. No response from you despite I sent at least 3 follow-up e-mail asking
   for status update across the past month. Not even a simple response that you’re
   looking into the problem.
 * I am completely moving away from your plugin

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Stripe Integration Issue’ is closed to new replies.

 * ![](https://ps.w.org/booking-ultra-pro/assets/icon-256x256.gif?rev=2525956)
 * [Booking Ultra Pro Appointments Booking Calendar Plugin](https://wordpress.org/plugins/booking-ultra-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/booking-ultra-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/booking-ultra-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/booking-ultra-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/booking-ultra-pro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/booking-ultra-pro/reviews/)

## Tags

 * [stripe payment gateway](https://wordpress.org/support/topic-tag/stripe-payment-gateway/)

 * 4 replies
 * 2 participants
 * Last reply from: [h2night](https://wordpress.org/support/users/h2night/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/stripe-integration-issue/#post-8215785)
 * Status: not resolved