Support » Theme: Ascend » Stripe hidden although active

  • Hi Hannah, I can’t work this out. I have Stripe activated but it is hidden by inline CSS on the checkout page. It works on storefront, pinnacle and polestar. Which would suggest there’s a problem in my CSS but this is definitely not the case. There are also no recent fatal error logs in Woo logs. I have deactivatede and updated plugins to check also. Appreciate your help!

    Here is the status report (please note this problem existed before updating woocommerce):

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.naturenhance.com
    Site address (URL): https://www.naturenhance.com
    WC Version: 3.9.0
    REST API Version: ✔ 1.0.6
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.2.26
    PHP Post Max Size: 40 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.46-cll-lve
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.9.0
    WC Database Prefix: wpip_
    Total Database Size: 90.55MB
    Database Data Size: 83.99MB
    Database Index Size: 6.56MB
    wpip_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpip_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpip_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
    wpip_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_comments: Data: 0.28MB + Index: 0.16MB + Engine InnoDB
    wpip_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_mailchimp_jobs: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wpip_options: Data: 2.28MB + Index: 0.08MB + Engine InnoDB
    wpip_postmeta: Data: 15.47MB + Index: 0.25MB + Engine InnoDB
    wpip_posts: Data: 27.34MB + Index: 0.20MB + Engine InnoDB
    wpip_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_sbi_instagram_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpip_simple_history: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
    wpip_simple_history_contexts: Data: 30.52MB + Index: 4.03MB + Engine InnoDB
    wpip_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpip_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpip_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpip_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wpip_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    wpip_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
    wpip_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpip_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wpip_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpip_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpip_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpip_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpip_wfstatus: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wpip_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpip_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 177
    nav_menu_item: 19
    page: 19
    post: 5
    product: 7
    revision: 319
    scheduled-action: 255
    shop_order: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (27) ###
    
    Livemesh SiteOrigin Widgets: by Livemesh – 2.5.7
    AffiliateWP: by Sandhills Development
    LLC – 2.4.2
    
    Category Posts Widget: by TipTopPress – 4.9.2
    Classic Editor: by WordPress Contributors – 1.5
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.3.9.2
    
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.3
    Smash Balloon Instagram Feed: by Smash Balloon – 2.1.5
    Jetpack by WordPress.com: by Automattic – 8.1
    Mailchimp for WooCommerce: by Mailchimp – 2.3.1 – Not tested with the active version of WooCommerce
    Menu Image: by Rui Guerreiro – 2.9.5
    Really Simple SSL: by Rogier Lankhorst
    Mark Wolters – 3.2.8
    
    Simple History: by Pär Thernström – 2.33.2
    Page Builder by SiteOrigin: by SiteOrigin – 2.10.13
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.15.9
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.21
    
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.9
    Kadence Toolkit: by Kadence WP – 4.9.5
    Simple Hooks for WooCommerce: by Femi – 1.0.2 – Not tested with the active version of WooCommerce
    WooCommerce eWAY Payment Gateway: by WooCommerce – 3.1.23 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.22.3
    WooCommerce: by Automattic – 3.9.0
    Wordfence Security: by Wordfence – 7.4.5
    WordPress Importer: by wordpressdotorg – 0.6.4
    WP File Manager: by mndpsingh287 – 5.6
    Smush: by WPMU DEV – 3.4.2
    
    ### Inactive Plugins (4) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.3
    Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.3.2 – Not tested with the active version of WooCommerce
    WC Sales Notification Pro: by codecarnival – 1.0.0 – Not tested with the active version of WooCommerce
    Wordfence Login Security: by Wordfence – 1.0.5
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #670 - /shop/
    Cart: #671 - /cart/
    Checkout: #672 - /checkout/
    My account: #673 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Ascend
    Version: 1.4.4
    Author URL: https://www.kadencewp.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: ascend/woocommerce/archive-product.php
    ascend/woocommerce/checkout/thankyou.php
    ascend/woocommerce/content-product.php
    ascend/woocommerce/content-product_cat.php
    ascend/woocommerce/content-single-product.php
    ascend/woocommerce/loop/loop-start.php
    ascend/woocommerce/loop/rating.php
    ascend/woocommerce/loop/sale-flash.php
    ascend/woocommerce/product-searchform.php
    ascend/woocommerce/single-product/product-image.php
    ascend/woocommerce/single-product/product-thumbnails.php
    ascend/woocommerce/single-product/related.php
    ascend/woocommerce/single-product/sale-flash.php
    ascend/woocommerce/single-product/up-sells.php
    
    ### Action Scheduler ###
    
    Complete: 34
    Oldest: 2020-01-07 06:03:14 +0000
    Newest: 2020-01-23 04:49:05 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 105
    Oldest: 2020-01-07 06:56:37 +0000
    Newest: 2020-01-22 05:49:46 +0000
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 116
    Oldest: 2019-12-19 02:03:18 +0000
    Newest: 2020-01-16 04:31:11 +0000
    
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • hannah

    (@hannahritner)

    Hey,
    Sorry for the delay! I will have the developer look into this and get back to you as soon as he is available. Thanks for your patience!

    Hannah

    Hey,
    In your theme options > custom css you seem to be adding this:

    ul.lsow-flex-direction-nav li, #content .woocommerce ul li {
           content:url('') !important;
    }

    You need to remove that. Should be set after.

    Ben

Viewing 2 replies - 1 through 2 (of 2 total)
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