Title: Stripe form doesn’t load Last modified: July 25, 2019 --- # Stripe form doesn’t load * Resolved [presmag](https://wordpress.org/support/users/presmag/) * (@presmag) * [6 years, 12 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/) * Hi there, * Since some days (perhaps the update of that plugin), my customers can’t pay with Stripe. * They choose their product, validate their basket and then arrive on the checkout page. * Contact Fields appear correctly. Then, the Stripe’s form begin to load… and never finish to load. * You can try with “buying” this product : [https://www.presences-magazine.com/boutique/presences-magazine-no-4-juin-2019/](https://www.presences-magazine.com/boutique/presences-magazine-no-4-juin-2019/) * and then follow the process (in french : “Ajout au panier” and “Valider la commande”) * Notice : I use Stripe with memberpress and all is ok. That’s why I think it comes from “Woocommerce Stripe Gateway” recently updated. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstripe-form-doesnt-load%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11769478) * Hey there, * Thanks for including that example so I could take a look. I was able to add the product to the cart, proceed to checkout, and see that the Stripe section has the spinner icon over it. * I found the following error in the JavaScript console: * ⌊console⌉⌊console⌉ Link to image: [https://cld.wthms.co/3cVO2C](https://cld.wthms.co/3cVO2C) * Unfortunately, it’s not specific enough to really go on – it just says there’s an error on the page because a resource can’t be accessed. * I tested the latest version of Stripe on my test site today and it worked correctly, so it’s likely something specific to your site. * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thread Starter [presmag](https://wordpress.org/support/users/presmag/) * (@presmag) * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11769517) * Hi Hannah, * Thanks to have take a moment to test my page ;o) My console doesn’t see any error… * So, here’s my System Status as you asked me : * ``` ### WordPress Environment ### WordPress address (URL): https://www.presences-magazine.com Site address (URL): https://www.presences-magazine.com WC Version: 3.6.5 Log Directory Writable: ✔ WP Version: 5.2.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: ✔ Language: fr_FR External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.20 PHP Post Max Size: 512 MB PHP Time Limit: 360 PHP Max Input Vars: 2000000 cURL Version: 7.65.1 OpenSSL/1.0.2s SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.25-MariaDB Max Upload Size: 512 MB Default Timezone is UTC: ✔ 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Données : 0.02MB + Index: 0.03MB wpyq_wc_order_coupon_lookup: Données : 0.00MB + Index: 0.00MB wpyq_wc_order_product_lookup: Données : 0.01MB + Index: 0.01MB wpyq_wc_order_stats: Données : 0.00MB + Index: 0.01MB wpyq_wc_order_tax_lookup: Données : 0.00MB + Index: 0.00MB wpyq_wc_product_meta_lookup: Données : 0.01MB + Index: 0.01MB wpyq_wc_webhooks: Données : 0.02MB + Index: 0.02MB ### Post Type Counts ### anth_library_item: 22 anth_part: 2 attachment: 418 custom_css: 1 customize_changeset: 1 display_type: 7 et_pb_layout: 11 jetpack_migration: 2 jp_img_sitemap: 3 jp_sitemap: 3 jp_sitemap_master: 3 memberpresscoupon: 1 memberpressgroup: 1 memberpressproduct: 5 memberpressrule: 4 nav_menu_item: 14 ngg_gallery: 5 ngg_pictures: 65 oembed_cache: 7 page: 35 polylang_mo: 3 post: 104 product: 102 revision: 1454 scheduled-action: 1424 sdm_downloads: 5 shop_coupon: 2 shop_order: 27 shop_order_refund: 1 tve_form_type: 3 tve_lead_1c_signup: 1 tve_lead_2s_lightbox: 1 tve_lead_group: 1 tve_lead_shortcode: 1 wpforms: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (35) ### Advanced Excerpt: par WPKube – 4.3.1 Affiliate Royale Merchant Edition: par Caseproof LLC – 1.4.12 All In One WP Security: par Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.3.9.4 Booster Plus for WooCommerce: par Algoritmika Ltd – 4.4.1 – Non testé avec la version active de WooCommerce Divi Booster: par Dan Mossop – 2.9.4 MonsterInsights - Google Analytics pour WordPress: par MonsterInsights – 7.7.1 If Menu - Visibility control for menu items: par Layered – 0.15 Imagify: par WP Media – 1.9.6 Jetpack par WordPress.com: par Automattic – 7.5.3 Mailchimp for WordPress: par ibericode – 4.5.3 MemberPress MailChimp 3.0: par Caseproof LLC – 1.1.7 MemberPress Plus: par Caseproof LLC – 1.5.1 Print My Blog: par Michael Nelson – 1.9.5 Print, PDF & Email by PrintFriendly: par Print PDF & Email by PrintFriendly – 3.14.6 Pro Categories Widget: par Shambhu Prasad Patnaik – 1.3 Recent Posts Widget With Thumbnails: par Martin Stehle – 6.5.1 Redirection: par John Godley – 4.3.1 Sassy Social Share: par Team Heateor – 3.2.26 Simple Author Box: par MachoThemes – 2.3.1 Simple Download Monitor: par Tips and Tricks HQ Ruhul Amin Josh Lobe – 3.8.0 Thrive Leads: par Thrive Themes – 2.2.0 Thrive Product Manager: par Thrive Themes – 1.2.1 Title Remover: par WPGurus – 1.2.1 UpdraftPlus - Sauvegarde/Restauration: par UpdraftPlus.Com DavidAnderson – 2.16.16.24 WooCommerce Builder For Divi: par Abdelfatah Aboelghit | DiviKingdom.Com – 2.1.13 – Non testé avec la version active de WooCommerce Widget CSS Classes: par C.M. Kendrick – 1.5.3 WooCommerce Blocks: par Automattic – 2.2.1 – Non testé avec la version active de WooCommerce Advanced Order Export For WooCommerce: par AlgolPlus – 3.0.1 – Non testé avec la version active de WooCommerce WooCommerce Admin: par WooCommerce – 0.16.0 – Non testé avec la version active de WooCommerce WooCommerce Stripe Gateway: par WooCommerce – 4.2.3 – Non testé avec la version active de WooCommerce Booster for WooCommerce: par Algoritmika Ltd – 4.4.1 – Non testé avec la version active de WooCommerce WooCommerce PDF Invoices & Packing Slips: par Ewout Fernhout – 2.2.14 – Non testé avec la version active de WooCommerce WooCommerce: par Automattic – 3.6.5 WPForms Lite: par WPForms – 1.5.3.1 NextGEN Gallery: par Imagely – 3.2.10 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### ET Support Center :: Must-Use Plugins Autoloader: par Elegant Themes – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la boutique: #6 - /boutique/ Panier: #7 - /panier/ Validation de la commande: #8 - /commande/ Mon compte: #234851 - /mon-compte-boutique/ Conditions générales de vente et d’utilisation: #1428 - /conditions-generales-de-services-et-dutilisation-du-site/ ### Theme ### Name: Divi Version: 3.26.4 Author URL: http://www.elegantthemes.com Child Theme: ❌ – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement nous vous recommandons d’utiliser un thème enfant. Voir : Comment créer un thème enfant WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1 421 Oldest: 2019-06-25 08:47:30 +0000 Newest: 2019-07-26 07:13:24 +0000 Pending: 3 Oldest: 2019-07-26 08:13:24 +0000 Newest: 2019-07-30 17:27:09 +0000 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * Hope you’ll find the matter ;o)) * Thread Starter [presmag](https://wordpress.org/support/users/presmag/) * (@presmag) * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11769560) * If it can help, here’s the log for woocommerce-gateway-stripe : * 2019-07-26T07:25:44+00:00 DEBUG ====Stripe Version: 4.2.3==== ====Start Log= === Could not find order via intent ID: pi_1F0NnwCcB2OPSJNdLwL5rH9G ====End Log ==== * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11769561) * Hey there, * Thanks for the system status log! There aren’t any obvious red flags that would provide an easy solution. * This kind of problem is usually caused by either a conflict with your theme or with another plugin. The best way to determine this is to:   - - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here. * It sounds like a staging site would be a good idea. If your host doesn’t offer that option, we recommend [WP Staging](https://wordpress.org/plugins/wp-staging/) for quickly spinning up a new test site. * Please do let us know if you have any further questions! * Thread Starter [presmag](https://wordpress.org/support/users/presmag/) * (@presmag) * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11769575) * Allright, thank you very much ! * I didn’t know WP Staging … I’ll try it to test the plugins… * I hope to come back here with a solution ! * Thread Starter [presmag](https://wordpress.org/support/users/presmag/) * (@presmag) * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11770194) * As promised, I come with the resolution ;o) * After having following your very good advices, I’ve found the problem/ * It is the plugin “NextGEN Gallery” which prevent the loading of the Stripe’s payment form. I d’ont understand why, because that plugin is not used on the checkout page !!! * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11770238) * I’m glad you found it! * It’s likely that JavaScript files from the NextGen gallery are loading, which are then causing trouble. I’d recommend letting the NextGen developers know so they can take a look. * Thread Starter [presmag](https://wordpress.org/support/users/presmag/) * (@presmag) * [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11770245) * Yes, I’ve contacted NextGen developers ;o) Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Stripe form doesn’t load’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) ## Tags * [stripe form](https://wordpress.org/support/topic-tag/stripe-form/) * 8 replies * 2 participants * Last reply from: [presmag](https://wordpress.org/support/users/presmag/) * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/stripe-form-doesnt-load/#post-11770245) * Status: resolved