Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe form not appearing and error happening

  • Resolved squaredvision

    (@squaredvision)


    Hello,

    Everything worked fine before, but now the form doesn’t show up and it’s giving me weird options.

    SSL active, Stripe API keys entered…not sure what else can be done.

    Any help would be greatly appreciated!

    Best,
    Michael

    • This topic was modified 2 months, 2 weeks ago by squaredvision.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Joey

    (@jricketts4)

    Hi Michael,

    I don’t see any styling that could be causing this issue. I also see that you are using SSL..

    Can you paste ensure that your Stripe API keys in the payment settings conform to this structure?
    They should be:

    • Live Publishable Key: pk_live_…
    • Live Secret Key: sk_live_…

    Let me know once you’ve double checked that!

    Thank you,
    Joey

    Hello Joey,

    Yes I can confirm that this is the current structure.

    Plugin Support Senff

    (@senff)

    Hi @squaredvision

    Do you have any caching or minification plugins active? If so, can you try deactivating those temporarily and see if that makes any difference?

    I disabled them and still I get the same issue.

    Anyway you can take a peak at this for me?

    Plugin Support Senff

    (@senff)

    Hi @squaredvision

    As this is a complex issue involving free and premium plugins we’d recommend submitting a ticket directly with WooCommerce for support. Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)
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