Title: Stripe fields not working
Last modified: November 20, 2019

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# Stripe fields not working

 *  Resolved [Renz_r](https://wordpress.org/support/users/renz_r/)
 * (@renz_r)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/stripe-fields-not-working/)
 * Hi All,
 * I’m having issues with Stripe fields not being fillable.
 * I’ve run some debugs and can’t find anything pertaining to it.
 * > Automattic sent me the following to diagnose the problem:
   >  Install and activate
   > the Health Check & Troubleshooting plugin. This plugin allows you to troubleshoot
   > your website without affecting any customers that may be browsing your website.
   > Go to Tools > Health Check > Troubleshooting tab > Enable troubleshooting mode.
   > When the page refreshes, at the top of the page, click on the toggle arrow 
   > beside Available Themes and make sure a default WordPress theme is activated.
   > Go to Plugins. You’ll see all plugins have been deactivated. Please activate
   > only WooCommerce core and the WooCommerce Stripe payment extension. If step
   > 5 fixes the issue, reactivate each plugin one at a time, and then see if the
   > issue pops up again. This will tell us which plugin is conflicting. You can
   > then click Disable Troubleshooting Mode at the top of the website to return
   > back to normal.
 * However when I enabled just woo and stripe the same error occurred.
    I have also
   placed it in test mode where it works.
 * Anyone have any tips on fixing this?
    -  This topic was modified 6 years, 7 months ago by [Renz_r](https://wordpress.org/support/users/renz_r/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fstripe-fields-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/)
 * (@ryanr14)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/stripe-fields-not-working/#post-12153181)
 * Hi [@renz_r](https://wordpress.org/support/users/renz_r/),
 * From what I can see already, Stripe won’t work in live mode because it requires
   your site load over HTTPs using an SSL certificate. 🙂
 * It seems you do have some sort of SSL certificate installed though, when I enter
   your URL using HTTPS I see the card fields working as they should.
 * 
    Link to image: [https://cld.wthms.co/VsilSt](https://cld.wthms.co/VsilSt)
 * I would double check with your host that they’ve installed and setup an SSL certificate
   and then head to Settings > General in WordPress and make sure the two URL fields
   there use HTTPS.
 * 
    Link to image: [https://cld.wthms.co/D6t7cc](https://cld.wthms.co/D6t7cc)
 * I hope that helps.
 *  Thread Starter [Renz_r](https://wordpress.org/support/users/renz_r/)
 * (@renz_r)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/stripe-fields-not-working/#post-12157531)
 * [@ryanr14](https://wordpress.org/support/users/ryanr14/) you sir are a legend.
   this was the solution
 * I actually informed the owners they needed to purchase the SSL card but they 
   forgot, solved it right away.
 * Thanks for your help
 *  Plugin Support [Ryan Ray](https://wordpress.org/support/users/ryanr14/)
 * (@ryanr14)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/stripe-fields-not-working/#post-12157727)
 * Hi [@renz_r](https://wordpress.org/support/users/renz_r/),
 * Woo! I’m glad that was the solution. Happy to help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Stripe fields not working’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Ryan Ray](https://wordpress.org/support/users/ryanr14/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/stripe-fields-not-working/#post-12157727)
 * Status: resolved