Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Stripe extension reverts back to testing

  • Resolved quercusvirginiana

    (@quercusvirginiana)


    I usually do a bit more research, but I’m not a WordPress person, so I am kind of trying to play catch up here. I’ve been contacted to help a site with donations failing. as seen in this previous issue. https://reformcjs.org/donations/donate-to-irs/
    I originally thought that the account was misconfigured, but I can make donations to the live account for an unknown period of time before the extension seems to revert back to testing, although the switch in the settings is set to disabled.
    The extension stops taking donations, but I can disconnect and reconnect the stripe account and I am able to make donations again. I suppose I could move the webhook from the live side to the testing side and see if I can get any clues what is going on, but any advice would be appreciated because I don’t really know what I am doing.

    The page I need help with: [log in to see the link]

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  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @quercusvirginiana,

    Glad you reached out.

    This could happen if there is some kind of expiration in your connection with Stripe. To fix that, you could connect using API Keys. Read more about it here https://givewp.com/documentation/add-ons/stripe-gateway/

    Every time a donation is made on your site – or attempted, GiveWP creates a new entry on the logs section on the dashboard that gives us further information on what is happening. This will be helpful for you to understand why you suddenly stop receiving donations – I’ve never seen this issue in the past.

    Thanks for using GiveWP! Have a great day.

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