Title: Stripe: error message
Last modified: March 3, 2017

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# Stripe: error message

 *  Resolved [koulikoun](https://wordpress.org/support/users/koulikoun/)
 * (@koulikoun)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/stripe-error-message/)
 * Hi everyone,
 * I am desperately trying to install stripe on my website [https://lucioleetpetitpois[dot]com](https://lucioleetpetitpois[dot]com)
   but in test mode, I get this error message:
 * Please enter your card details to make a payment. Developers: Please make sure
   that you are including jQuery and there are no JavaScript errors on the page.
 * At one point, all plugins (except for WC and Stripe WC gateway) were disabled
   and a new theme (twenty 16) was activated… no luck there, the error msg was still
   there.
 * If the issue doesn’t come from a plugin or the theme… where should i look ?
 * Thanks for reading and any suggestions you might have.
 * Cheers,
 * Kristen

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Johan Yourstone](https://wordpress.org/support/users/jyourstone/)
 * (@jyourstone)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/stripe-error-message/#post-8873164)
 * Hello,
 * Visiting your site I can see the following error message in the console: ” Uncaught
   SyntaxError: Unexpected token : ”
 * which refers to line 95: ” google: { families: [ “Lato:regular,700″,:regular,
   regular”,:regular,700″,”, ] } ”
 * Maybe this is causing the Stripe error since it’s a JavaScipt error.
 *  [Zandy Ring](https://wordpress.org/support/users/zandyring/)
 * (@zandyring)
 * Automattic Happiness Engineer
 * [9 years, 1 month ago](https://wordpress.org/support/topic/stripe-error-message/#post-8885652)
 * Hi Kristen,
 * As Johan says, I’d definitely investigate that console error. It looks like a
   font isn’t loading correctly; and the error suggests that clearing Javascript
   errors is important to making the plugin work correctly.
 * Cheers!
 *  [Zandy Ring](https://wordpress.org/support/users/zandyring/)
 * (@zandyring)
 * Automattic Happiness Engineer
 * [9 years ago](https://wordpress.org/support/topic/stripe-error-message/#post-8890474)
 * Kristen,
 * We’ve seen several of these issues pop up in the forums over the past few days,
   so I’d love to collect more information from you.
 * I’m digging into this, as there have been several reports on the forum over the
   past day or two about this.
 * Can you verify some information for me?
 * * Did any of your plugins update recently?
    * What other plugins do you have 
   installed? * Did any of your installed themes update recently? * Can you confirm
   the version of Stripe? * What host are you using?
 * This error was last seen on Stripe version 3.0.4, so I’m trying to compile information
   to see if there’s a common thread, like there was then.
 * Cheers!
    -  This reply was modified 9 years ago by [Zandy Ring](https://wordpress.org/support/users/zandyring/).
 *  [Zandy Ring](https://wordpress.org/support/users/zandyring/)
 * (@zandyring)
 * Automattic Happiness Engineer
 * [9 years ago](https://wordpress.org/support/topic/stripe-error-message/#post-8899287)
 * Kristen,
 * Another user reported that they found a conflict with the “Bootstrap One Page
   WooCommerce Checkout” plugin – if you have that one installed and enabled, try
   switching it off to see if the error resolves.
 * Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Stripe: error message’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

## Tags

 * [stripe error](https://wordpress.org/support/topic-tag/stripe-error/)

 * 4 replies
 * 3 participants
 * Last reply from: [Zandy Ring](https://wordpress.org/support/users/zandyring/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/stripe-error-message/#post-8899287)
 * Status: resolved