Title: Stripe error Last modified: July 21, 2023 --- # Stripe error * Resolved [johnsmith98](https://wordpress.org/support/users/johnsmith98/) * (@johnsmith98) * [2 years, 10 months ago](https://wordpress.org/support/topic/stripe-error-9/) * I am having a problem connecting stripe as I am receiving an error. Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 years, 9 months ago](https://wordpress.org/support/topic/stripe-error-9/#post-16938618) * HI, [@johnsmith98](https://wordpress.org/support/users/johnsmith98/). * Glad you reached out. * To help you here, we need more information from you. What is the error you are facing when using/connecting Stripe? * ​Also, please send along your System Info. * Navigate to Donations –> Tools –> System Info (tab) and click the button to “ Get System Report” and copy/paste that in your reply here. * That will give me some more context to be able to help. * Thread Starter [johnsmith98](https://wordpress.org/support/users/johnsmith98/) * (@johnsmith98) * [2 years, 9 months ago](https://wordpress.org/support/topic/stripe-error-9/#post-16945872) * Thank you very much for your reply. I am getting this error when connecting Stripe“ Stripe Error: We are unable to connect your Stripe account. Please contact the support team for assistance.” * System report: * ```wp-block-code WordPress Environment Home URL: http://..com Site URL: http://..com WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US Permalink Structure: /%year%/%monthnum%/%day%/%postname%/ Show on Front: page Page on Front: Home (#8) Page for Posts: Unset Table Prefix Length: wp_ Table Prefix Length: 3 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval Server Environment Hosting Provider: DBH: fdb1030.runhosting.com, SRV: ..com TLS Connection: TLS Connection: Server Info: Apache PHP Version: 8.1.21 PHP Post Max Size: 20 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 PHP Max Upload Size: 15 MB cURL Version: 7.74.0, OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 8.0.32 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ❌wp_remote_post() failed. PayPal IPN won't work with your server. Contact your hosting provider. Error: cURL error 7: Failed to connect to www.paypal.com port 443: Connection refused Remote Get: ❌wp_remote_get() failed. The GiveWP plugin updater won't work with your server. Contact your hosting provider. Error: cURL error 7: Failed to connect to woocommerce.com port 443: Connection refused GiveWP Configuration GiveWP Version: 2.31.0 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_log GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access Upgraded From: 2.30.0 Test Mode: Enabled Currency Code: USD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: http://..com/donation-confirmation/ Failure Page: http://..com/donation-failed/ Donation History Page: http://..com/donor-dashboard/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: Test Donation *(v2), Offline Donation *(v2) Default Payment Gateway: Test Donation *(v2) PayPal IPN Notifications: N/A Donor Email Access: Enabled Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins 10Web Social Feed: by 10Web – 1.2.9 All-in-One WP Migration: by ServMask – 7.76 Classic Editor: by WordPress Contributors – 1.6.3 Cryout Serious Slider: by Cryout Creations – 1.2.4 Donation Platform for WooCommerce: Fundraising & Donation Management: by Jonas Höbenreich – 1.2.10 Donorbox Donation Form: by rebelidealist – 7.1.8 WP Super Cache: by Automattic – 1.9.4 Inactive Plugins Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.1 Hello Dolly: by Matt Mullenweg – 1.7.2 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Theme Name: Bravada Version: 1.1.0 Author URL: http://www.cryoutcreations.eu Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme ``` - This reply was modified 2 years, 9 months ago by [johnsmith98](https://wordpress.org/support/users/johnsmith98/). * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 years, 9 months ago](https://wordpress.org/support/topic/stripe-error-9/#post-16980069) * Hi, [@johnsmith98](https://wordpress.org/support/users/johnsmith98/). * This message would show up when your Stripe account is not 100% validated. Are you able to cross-check with Stripe if you account is ready to accept payments? * Looking forward to helping you get to the bottom of this! * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [2 years, 9 months ago](https://wordpress.org/support/topic/stripe-error-9/#post-16995181) * Hi, [@johnsmith98](https://wordpress.org/support/users/johnsmith98/). * It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in. * Have a great day! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Stripe error’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 4 replies * 2 participants * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/stripe-error-9/#post-16995181) * Status: resolved