Hello @rastas80 ,
Glad you reached out, happy to help!
Every time a donation is made on your site – or attempted, GiveWP creates a new entry in the logs section that provides additional information on what is happening. That is what we’ll need to see.
The error logs are accessed by going to GiveWP > Tools > Logs. You’re looking for entries for the date/time of the donation attempts when you received that error. When you find one, click on the “eyeball” icon on the right of the log to expand it to view the contents. After that, copy/paste the complete log into your next reply. (Note: a screenshot will not show us enough information. Here’s a quick (silent) screencast on how to get the form error log content for us:
We look forward to guiding you to a resolution here! 🙂
Thanks for the reply here is an error log:
Description:Donation Route Error: validation_error
Category:Core
Source:Give Core
Date & Time:2025-12-17 05:51:53
Error details:{ “error_type”: “validation_error”, “exceptionMessage”: “Form field validation error”, “formData”: { “requestData”: { “givewp-route”: “validate”, “givewp-route-signature”: “18457d20556566dd4b44d86ee186c148”, “givewp-route-signature-id”: “givewp-donation-form-validation”, “givewp-route-signature-expiration”: “1766027362”, “amount”: “10”, “currency”: “AUD”, “donationType”: “single”, “formId”: “5617”, “gatewayId”: “manual”, “locale”: “en_AU” }, “formId”: 5617 } }
Hello @rastas80 ,
Thanks for the form log error! That can apply to a few different things so we’ll need to take a closer look.
To do that, can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context and PLEASE include your system information.
To do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your email reply. Here is a (silent) video showing you were to find and copy this info.
https://www.loom.com/share/cc68cd6b3ecf4b32b28f3d6656291ba4
I’m marking this topic as resolved here so we can assist you further in our priority support platform.
All the best 🙂
