Stripe Credit Card Transaction Error

  • Resolved pnikolova

    (@pnikolova)


    3 years, 4 months ago

    I’ve read over all of the other posts I could find about this error, but nothing helps. I’ve disabled all unrelated plugins except elementor. & astra pro, changed to storefront (then back to Astra), absolutely no errors in my log.

    I don’t know what else to do. My Keys have no errors, and test transactions go through fine.

    When I try to run my card at checkout, I get-
    “Unable to process this payment, please try again or use alternative method.”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    3 years, 4 months ago

    Hey there!

    Have you enabled logging for the plugin in the Stripe plugin settings in WooCommerce?

    Once that is done, do a transaction to see the error message and then grab the logs to paste here (making sure nothing sensitive is sent of course).

    You can find the logs here: **WP Admin → WooCommerce → Status → Logs**

    Make sure you select the most recent dated Stripe log from the dropdown and hit the button to load the Stripe logs, then paste here.

    Thread Starter pnikolova

    (@pnikolova)

    3 years, 4 months ago

    Hello!

    I have enabled it and here is what happened when I just tried to make an order

    2020-12-08T01:55:54+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2020-12-08T01:55:55+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2020-12-08T01:55:57+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2020-12-08T01:55:57+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2020-12-08T18:08:12+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2020-12-08T18:08:13+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2020-12-08T18:08:15+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    2020-12-08T18:08:16+00:00 DEBUG
    ====Stripe Version: 4.5.5====
    ====Start Log====
    customers/cus_IWqwA15ys91DNZ/sources request: Array
    (
    [limit] => 100
    )

    ====End Log====

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    3 years, 4 months ago

    Hey again!

    So there’s not anything in the log that will tell us what’s going on. This typically indicates that there’s an issue with your Stripe account. Can you please log in there and see if there’s anything that it’s prompting you for, such as more business info, etc. ?

    Thread Starter pnikolova

    (@pnikolova)

    3 years, 4 months ago

    Hello,

    Yes, I know.

    I figured it out.
    I deleted all keys (and test) and remade them and it worked.

Viewing 4 replies - 1 through 4 (of 4 total)
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