Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe Credit Card Fields NOT USABLE (Can’t enter value))

  • Resolved ulyssislittlewren



    We have updated the version of the plugin to 4.3.1 recently and we’ve learned that the Stripe credit card fields are not working properly – fields are disabled (can’t enter card details)

    Screenshot on Safari:
    Screenshot on Chrome:

    Can you help resolving this issue please? Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @ulyssislittlewren,

    Perhaps you’ve fixed this, but at the moment I can enter numbers into these fields (even though my card number is fake). 🙂

    Link to image:

    Let us know if you’ve solved this or perhaps aren’t seeing what I see just yet.



    Hi ryanr14,

    Thanks for your reply and for looking into the issue.
    The fields seem to be working now on Chrome, but the issue on Safari is still there.

    Hi @ulyssislittlewren,

    Hmm, that’s odd it would work in one browser but not the other.

    Could you next enable logging under WooCommerce > Settings > Payments and select Manage next to Stripe. Then at the bottom of those settings you’ll see a checkbox to enable Logging.

    Link to image:

    Then if any errors are logged you’ll find those under WooCommerce > Status > Logs tab. There will be a Stripe log for every day that logging is enabled.

    Link to image:

    See if any particular error is logged there and let us know what you see. Thanks!

    Plugin Support Kenin


    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.