Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe credit card fields directly on page is not working

  • Resolved jay2555

    (@jay2555)


    Hello,

    When i try to pay using credit card on page option it’s raise following Error.

    2019-04-12T07:07:14+00:00 DEBUG
    ====Stripe Version: 4.1.15====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] =>
    [source] =>
    [source_object] =>
    )

    ====End Log====

    Current WordPress version: 5.1.1

    Please provide guideline how to fix this issue.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • zakkates

    (@zakkates)

    I am experiencing this exact issue. The error logs an empty object with no information on why it’s failing.

    zakkates

    (@zakkates)

    I resolved the issue. It ended up being jQuery conflicts… I was loading jQuery 3.3 and when I commented that out it started working (with jQuery 1.12.4).

    I’m still utterly surprised why the error logs wouldn’t say ANYTHING about the problem. There were no issues fired in the developer’s console, the error logs via woocommerce fired an error but the object was blank (see the original ticket), and I also turned on WP Debug and received no errors.

    Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hey jay2555,

    Are you still having this issue? Have you tested for the same conflict that zakkates ran into?

    If not, can you please check for conflicts?

    jay2555

    (@jay2555)

    Hello,

    I don’t have any conflict. The website using jquery.js?ver=1.12.4

    Still, face the same issue.

    Thanks

    Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi,

    Are you using SSL on your site (https)?

    Are there any errors on the front end when you go through checkout?

    Did you perform the conflict testing steps?
     
    The best way to determine this is to:
     

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Viewing 5 replies - 1 through 5 (of 5 total)
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