Stripe credit card fields cannot be filled in
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Hi Support,
I found customers from Hong Kong and Macau can’t fill in the stripe credit card fields, included card number, expiry date, CVS.
But customers from Tokyo can fill in the fields and complete the payment properly.
I have contacted Stripe, but they suggested to contact woocommerce for more details.Please help to check.
Thank you very much!
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I was having the same issue, and after some debugging found that the following GTM code below was causing the issue. I tried changing async to false and the error still occurs. This often happens after clearing your cache. Not sure if that helps point someone or the developers in the correct direction?
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-XXXX');</script>If others could verify the above that would also be helpful in determining the cause.
First –> BACKUP YOUR WEBSITE and DATABASE:
a) make sure that your stripe account is completed. sometimes, the review process takes time
b) check that the word TEST is not in your API keys and make sure that ENABLE TEST is deselected from within Woocommerce –> Settings —> Payment –> Stripe
c) make sure you are using the correct public key and token
d) use tools.pingdom.com to load your website. go to the checkout page and see what resource(s) are not loading.
e) deactivate other plugins in wordpress to see if it is a plugin
f) deactivate your theme and use a basic theme for woocommerce to see if it is your theme and test.
If you need help, contact me and I will take a look at your website.@guillem77 just wondering where you did that? Under Woo settings, Stripe? I don’t see an option and would like to give it a go.
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