• Resolved sabineboogaard1985

    (@sabineboogaard1985)


    Hi! Great plugin you have!

    I do have a problem. Since about a week the checkout isn’t working anymore (maybe after an update of Cartflows?). Only paypal and card payments work. I already did all this to resolve the problem:

    1. Deactivated all plugins
    2. Changed theme
    3. Contacted Stripe
    4. Tried to pay with the normal WooCommerce checkout

    Number 4 worked. So I think there is a problem between Stripe and Cartflows.

    Do you have any idea what it could be and how to solve it?

    Thank you so much for your help!

    Kind regards,
    Sabine

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @sabineboogaard1985

    Thank you for getting in touch with us!

    Can you please let me know that are you using the official Stripe Plugin on your website?

    Also, is there any error message on the Checkout page that shows any more information on the issue?

    I am looking forward to hearing from you.

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Thank you for your response!

    The plugin I use is Stripe For WooCommerce. I think that is the official plugin?

    No there is no error message. It just doesn’t do anything. I also checked error logs, but is says nothing.

    Thank you for your help!

    Sabine

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @sabineboogaard1985

    I checked the page and the order is processed from the checkout page of CartFlows using the Stripe.

    Here is the video for the reference.

    Can you please confirm it once that is it working at your end too or not.

    If still not working then please open a technical support ticket our website as we may need take a deeper look in the website.

    I hope this helps you.

    I am looking forward to hearing from you.

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Thank you for your reply and your help! Unfortunately it doesn’t work yet so I will open a ticket.

    Again many thanks for your help!

    Sabine

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @sabineboogaard1985

    You are most welcome. One of our developers will surely help you.

    Have a great day ahead & stay safe.

Viewing 5 replies - 1 through 5 (of 5 total)
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