Support » Plugin: WooCommerce Stripe Payment Gateway » Stripe checkout fails

  • Resolved jbstream

    (@jbstream)


    v3.0.6

    When I do not have the Stripe Checkout option checked, everything works fine, payments go through.

    After checking the box to activate the popup checkout, I get the error about my API keys being invalid, but I am not changing them.

    Any help would be appreciated. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • danieldudzic

    (@danieldudzic)

    Automattic Happiness Engineer

    Hi @jbstream,

    Thank you for contacting WooCommerce support.

    Please ensure that you have input the correct keys. If you are in live mode, you should have entered live keys.

    * If you are using test mode, keys are prepended with sk_test and pk_test.

    * If you are using live mode, keys are prepended with sk_live and pk_live.

    If you will need further assistance, please open a ticket with our support team. You can open a ticket by going to http://www.WooCommerce.com, then click on Support > Helpdesk > Create a ticket > Free plugins.. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

    Cheers!
    Danny – WooCommerce Support

    The keys work fine. If I uncheck the Stripe Checkout option, everything works. When I check that box, I change nothing, other than the checkbox. So it isn’t the keys.

    danieldudzic

    (@danieldudzic)

    Automattic Happiness Engineer

    Hi @jbstream,

    I see.

    In this case, please open a ticket on http://www.WooCommerce.com, so that we can troubleshoot this further 🙂

    Cheers!
    Danny – WooCommerce Support

Viewing 3 replies - 1 through 3 (of 3 total)
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