Support » Plugin: Charitable - Donation Plugin » Stripe Charitable donation email error

  • Hi
    Ive had some clients say donation declined but it went through and seems email is an issue also
    I have contacted stripe and no errors their end
    PLEASE help!

    Donation Log
    Date & Time Log
    June 13, 2018 – 11:14 am Payment attempted.
    June 13, 2018 – 11:14 am Donor: Donation Receipt failed to send. Retry email send
    June 13, 2018 – 11:14 am Donation status updated from Pending to Paid.
    June 13, 2018 – 11:14 am Stripe charge: ch_1CcLh7CkLEDuMvUJc9NnWvHS
    June 13, 2018 – 11:14 am Admin: New Donation Notification failed to send. Retry email send

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Eric Daams


    Hi Sarah,

    Sorry for not responding sooner. From the log, it looks like the donation was successful; particularly considering there is a Stripe charge attached.

    Are you having consistent problems with donors seeing that their donation is declined?

    There may be more general problems with your site emails. To test this, try the following:

    1. Go to your site’s login address. This will usually be your website domain followed by wp-login.php
    2. Next, click on “Lost your password?”
    3. Type in your email address or username and click on “Get New Password”.
    4. Check your email. If you have not received an email, there is a more general problem with your website emails.


    • This reply was modified 2 years, 5 months ago by Eric Daams.
Viewing 1 replies (of 1 total)
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