Title: Stripe Causing Issue with website Last modified: January 16, 2024 --- # Stripe Causing Issue with website * Resolved [ermel1881](https://wordpress.org/support/users/ermel1881/) * (@ermel1881) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/) * whille checking my logs there are some issues i have found with stripe conflicting with my website * When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.4.2Active theme: xstore-child (version 1.0)Current plugin: WooCommerce Stripe Gateway (version 7.9.0)PHP version 8.0.30 Error Details * An error of type E_ERROR was caused in line 158 of the file /home/u120610844/ domains/your_site.com/public_html/wp-content/plugins/woocommerce-gateway-stripe/ includes/class-wc-gateway-stripe.php. Error message: Uncaught Error: Call to undefined function wc_add_notice() in /home/u120610844/domains/your_site.com/ public_html/wp-content/plugins/woocommerce-gateway-stripe/includes/class-wc-gateway- stripe.php:158 Stack trace: 0 /home/u120610844/domains/your_site.com/public_html/ wp-includes/class-wp-hook.php(324): WC_Gateway_Stripe->show_update_card_notice() 1 /home/u120610844/domains/your_site.com/public_html/wp-includes/class-wp-hook. php(348): WP_Hook->apply_filters() 2 /home/u120610844/domains/your_site.com/public_html/ wp-includes/plugin.php(517): WP_Hook->do_action() 3 /home/u120610844/domains/ your_site.com/public_html/wp-content/plugins/woocommerce/includes/admin/class- wc-admin-profile.php(243): do_action() 4 /home/u120610844/domains/your_site.com/ public_html/wp-includes/class-wp-hook.php(324): WC_Admin_Profile->save_customer_meta_fields() 5 /home/u120610844/domains/your_site.com/public_html/wp-includes/class-wp-hook. php(348): WP_Hook->apply_filters() 6 /home/u120610844/domains/your_site.com/public_html/ wp-includes/plugin.php(517): WP_Hook->do_action() 7 /home/u120610844/domains/ your_site.com/public_html/wp-admin/user-edit.php(148): do_action() 8 /home/u120610844/ domains/your_site.com/public_html/wp-admin/profile.php(18): require_once(‘/home/ u12061084…’) 9 {main} * thrown Viewing 13 replies - 1 through 13 (of 13 total) * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17346247) * Hi there [@ermel1881](https://wordpress.org/support/users/ermel1881/), thanks for reaching out! * Based on the error message, it seems some functions are missing in your WooCommerce installation. To troubleshoot this any further, I would suggest performing [a plugin/them conflict test](https://woo.com/document/how-to-test-for-conflicts/) on a staging site. * This will help rule out any plugin/theme conflicts. * Let us know how it goes. * [backd00r](https://wordpress.org/support/users/backd00r/) * (@backd00r) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17347747) * Hi!, * I’m having the same issue when triying to add user information like the phone number. * Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function wc_add_notice() in /var/www/html/mydomain.com/wp-content/plugins/woocommerce- gateway-stripe/includes/class-wc-gateway-stripe.php:158\nStack trace:\n#0 /var/ www/html/mydomain.com/wp-includes/class-wp-hook.php(324): WC_Gateway_Stripe-> show_update_card_notice()\n#1 /var/www/html/mydomain.com/wp-includes/class-wp- hook.php(348): WP_Hook->apply_filters()\n#2 /var/www/html/mydomain.com/wp-includes/ plugin.php(517): WP_Hook->do_action()\n#3 /var/www/html/mydomain.com/wp-content/ plugins/woocommerce/includes/admin/class-wc-admin-profile.php(243): do_action()\ n#4 /var/www/html/mydomain.com/wp-includes/class-wp-hook.php(324): WC_Admin_Profile- >save_customer_meta_fields()\n#5 /var/www/html/mydomain.com/wp-includes/class- wp-hook.php(348): WP_Hook->apply_filters()\n#6 /var/www/html/mydomain.com/wp- includes/plugin.php(517): WP_Hook->do_action()\n#7 /var/www/html/mydomain.com/ wp-admin/user-edit.php(157): do_action()\n#8 {main}\n thrown in /var/www/html…’, referer: [https://mydomain.com/wp-admin/user-edit.php?user_id=1176&wp_http_referer=%2Fwp-admin%2Fusers.php%3Fs%3Dtoni_%26action%3D-1%26new_role%26layout%3D65a2ca5854247%26paged%3D1%26action2%3D-1%26new_role2](https://mydomain.com/wp-admin/user-edit.php?user_id=1176&wp_http_referer=%2Fwp-admin%2Fusers.php%3Fs%3Dtoni_%26action%3D-1%26new_role%26layout%3D65a2ca5854247%26paged%3D1%26action2%3D-1%26new_role2) * I’ve deactivated all the plugins and the problem persits. * Best Regards * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17347842) * Hi there [@ermel1881](https://wordpress.org/support/users/ermel1881/) 👋 * Thanks for reaching out to Woo Support! * > whille checking my logs there are some issues i have found with stripe conflicting > with my website * [Linked here is line 158](https://github.com/woocommerce/woocommerce-gateway-stripe/blob/90e2665d6b9449f029fbad8851620b3d7830f2bf/includes/class-wc-gateway-stripe.php#L158) of the `class-wc-gateway-stripe.php` file. * Could you please check if [Saved payment methods](https://woo.com/document/stripe/#saved-payment-methods) are currently enabled, and test with temporarily disabling them, to see if the issue persists or otherwise? * Furthermore, under “Advanced settings”, tick **Log error messages** if you wish to save logs that can help you/us troubleshoot your site. This can be disabled and enabled as needed. 1. Logs will appear under **WooCommerce > Status > Logs**. Use the dropdown menu to select, and view. 2. - The log will be format as follows: `woocommerce-gateway-stripe-[date]-[string]. log` 3. When enabled, only events that happen **after** the point of being enabled are logged. 4. **Save changes**. 5. Share the logs here, by pasting them in a service like [https://paste.mozilla.org/](https://paste.mozilla.org/) and sharing the link here. * To get an idea of how your site is configured, could you please also share a copy of your site’s System Status, [as exemplified here](https://woo.com/document/understanding-the-woocommerce-system-status-report/#system-status)? Once you’ve done that, paste it here in your response. * Looking forward to hearing from you! * — * 👋 [@backd00r](https://wordpress.org/support/users/backd00r/) * I understand that the log appears similar. We’d like to take a look at your report on a separate thread, as each site’s set-up is unique and troubleshooting efforts better focused. * Please open a new topic here: [https://wordpress.org/support/plugin/woocommerce/#new-topic-0](https://wordpress.org/support/plugin/woocommerce/#new-topic-0). * Thanks! * [backd00r](https://wordpress.org/support/users/backd00r/) * (@backd00r) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17347924) * [@anastas10s](https://wordpress.org/support/users/anastas10s/) thanks for your help. * I’m going to open a new case, but in order to clarify it, could you please tell me if I’m activating correctly the Log error messages? (Sorry my settings are in spanish) * I do that: WooCommerce -> Ajustes (settings) -> Pagos (payments) -> Stripe -> manageAnd then:Settings > Advanced settings > Mensajes de registro de errores( Error log messages)Because I’m doing that and the error file: `woocommerce-gateway- stripe-[date]-[string].log` is not shown. * The message is only shown at: * fatal-errors-2024-01-16-b1929cc418f092ce0887969384caf533.log * Thanks for your help! - This reply was modified 2 years, 4 months ago by [backd00r](https://wordpress.org/support/users/backd00r/). * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17347962) * 👋 [@backd00r](https://wordpress.org/support/users/backd00r/) * > could you please tell me if I’m activating correctly the Log error messages? * Happy to! Below, I am attaching a few screenshots, for reference, as a visual guide. The caption in each one contains more details. * ![](https://i0.wp.com/snipboard.io/Mh6t7b.jpg?ssl=1) * The main settings screen, for Stripe. Direct link to image: [https://snipboard.io/Mh6t7b.jpg](https://snipboard.io/Mh6t7b.jpg) * ![](https://i0.wp.com/snipboard.io/Ln9Jdo.jpg?ssl=1) * This is where the checkbox needs to be checked, towards the end of the settings screen mentioned above. Direct link to image: [https://snipboard.io/Ln9Jdo.jpg](https://snipboard.io/Ln9Jdo.jpg) * ![](https://i0.wp.com/snipboard.io/JS3pWl.jpg?ssl=1) * Finally, in the log screen, there is a search functionality. Feel free to use it and scroll to the latest entry for Stripe. Then click the View button. Direct link to image: [https://snipboard.io/JS3pWl.jpg](https://snipboard.io/JS3pWl.jpg) * I hope this is helpful! Please let us know if you have any further questions or concerns. We will be happy to help you further. * [backd00r](https://wordpress.org/support/users/backd00r/) * (@backd00r) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17348007) * [@anastas10s](https://wordpress.org/support/users/anastas10s/) this is what I did, but no error log related to woocommerce is shown. * I have removed all the log in order to start in a clean way, but the error is only reported at:fatal-errors-2024-01-16-b1929cc418f092ce0887969384caf533.log * Something like this: * 2024-01-16T15:49:01+00:00 CRITICAL Uncaught Error: Call to undefined function wc_add_notice() in /var/www/html/mysite.com/wp-content/plugins/woocommerce-gateway- stripe/includes/class-wc-gateway-stripe.php:158 Stack trace: #0 /var/www/html/ mysite.com/wp-includes/class-wp-hook.php(324): WC_Gateway_Stripe->show_update_card_notice()# 1 /var/www/html/mysite.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()# 2 /var/www/htmlmysitecom/wp-includes/plugin.php(517): WP_Hook->do_action() #3/ var/www/html/mysite.com/wp-content/plugins/woocommerce/includes/admin/class-wc- admin-profile.php(243): do_action() #4 /var/www/html/mysitee.com/wp-includes/ class-wp-hook.php(324): WC_Admin_Profile->save_customer_meta_fields() #5 /var/ www/html/mysite.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()# 6 /var/www/html/mysite.com/wp-includes/plugin.php(517): WP_Hook->do_action() # 7 /var/www/html/mysite.com/wp-admin/user-edit.php(157): do_action() #8 {main} thrown en /var/www/html/mysite.com/wp-content/plugins/woocommerce-gateway-stripe/ includes/class-wc-gateway-stripe.php en la línea 158 * Thanks for your help. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17348047) * Hello again [@backd00r](https://wordpress.org/support/users/backd00r/), * > I have removed all the log in order to start in a clean way, but the error > is only reported at:fatal-errors-2024-01-16-b1929cc418f092ce0887969384caf533. > log * It seems you have followed the correct steps but are not getting error messages under woocommerce-gateway-stripe-[date]-[string].log. This can therefore imply that there are no errors in the Stripe gateway that would trigger the creation of the woocommerce-gateway-stripe log file. * With that said, could you please open a separate thread with your case, so that we don’t mix several troubleshooting sessions in one thread. * Even if the symptoms are the same, perhaps the underlying problem is different in your case. * [Gal Baras](https://wordpress.org/support/users/galbaras/) * (@galbaras) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17355516) * Looks like [this was resolved in v7.9.1](https://wordpress.org/plugins/woocommerce-gateway-stripe/#developers). * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years, 4 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17356193) * Hello [Gal Baras](https://wordpress.org/support/users/galbaras/) * I am glad to hear that your issue was resolved in the latest updated. * Please don’t hesitate to contact us again if you have more questions or concerns. We are here to help 🙂 Best regards. * [Gal Baras](https://wordpress.org/support/users/galbaras/) * (@galbaras) * [2 years, 3 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17356651) * I’m not the OP and didn’t have this problem. I only referred to the changelog. * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 3 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17356667) * Hi folks 👋 * > Looks like [this was resolved in v7.9.1](https://wordpress.org/plugins/woocommerce-gateway-stripe/#developers). * That seems to be the case, [@galbaras](https://wordpress.org/support/users/galbaras/), indeed. * Could you verify that the issue is no more on your end, after updating to [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) version 7.9.1, please, [@ermel1881](https://wordpress.org/support/users/ermel1881/) and [@backd00r](https://wordpress.org/support/users/backd00r/)? Looking forward to hearing from you! * [backd00r](https://wordpress.org/support/users/backd00r/) * (@backd00r) * [2 years, 3 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17356748) * Hi! [@anastas10s](https://wordpress.org/support/users/anastas10s/) * It’s also solved in my side. * Thanks for your help! * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 3 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17356800) * Hi [@backd00r](https://wordpress.org/support/users/backd00r/), * I’m glad we were able to help! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Stripe Causing Issue with website’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 13 replies * 6 participants * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/stripe-causing-issue-with-website/#post-17356800) * Status: resolved