Support » Plugin: WooCommerce » Stripe and Woo only pending

  • Resolved cars111

    (@cars111)


    Hi I have installed stripe and everything is working well except the WordPress dashboard is saying orders are pending even though the stripe dashboard is showing that it is completed. I contacted Stripe and their helpdesk is no help at all, just saying contact woocommerce.

    I read that woocommerce only completes orders automatically on virtual products so I set the products to virtual and tested again same problem.

    Hope you can help

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Amanda

    (@amandasjackson)

    Hi @cars111

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Also, what do the order notes say for the order placed using Stripe as the payment gateway?

    cars111

    (@cars111)

    Hi thanks for the reply, the order notes are saying processing.

    Thanks

    
    ### WordPress Environment ###
    
    Home URL: https://www.summerintro.com
    Site URL: https://www.summerintro.com
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    cars111

    (@cars111)

    Hi any update?

    Thanks

    Plugin Support Luminus

    (@luminus)

    Automattic Happiness Engineer

    Hi @cars111,

    Here’s what an order status of Processing means – Payment received (paid) and the stock has been reduced; the order is awaiting fulfilment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.

    If you want your orders to be marked as Complete automatically, you need to mark the products as both virtual and downloadable.

Viewing 4 replies - 1 through 4 (of 4 total)
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