Stripe – Alipay – cannot process payment

Resolved Dennis Heiden
(@dennisheiden)

3 years, 7 months ago

Hi,

Setup:
WordPress – Multilanguage
Woo – USD base currency
Woo – China Product -> manual price in CNY
Stripe – Test Mode with test keys and test secrets
Stripe – Account base currency is CHF
Payment – Stripe Alipay

Issue:
Test Mode Alipay -> Authorize Payment
-> redirect:
?client_secret=src_client_secret_jpqLZwH9yP9RUDWYsylxAj6x&redirect_status=succeeded

-> shows checkout instead of thank you page -> backend status is “failed” for the order

Error Message (only visible with vanilla theme currently):

For Alipay payments, we currently require your account to have a bank account in one of the following currencies: aud, cad, eur, gbp, hkd, jpy, nzd, sgd, usd, myr, bgn [0]

This relates to this issue I think:
https://wordpress.org/support/topic/alipaychina-issue/

BUT!!

Stripe Support:
Stripe is supporting Alipay in CNY with Stripe account currency based in CHF.

We are currently cloning the side to another instance to do further testing with different setups, meanwhile I want to ask you if this might be an issue with Stripe / Woo checking for the outdated currency issue and rejecting the payment process?

Regards

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

Thread Starter

Dennis Heiden

(@dennisheiden)

3 years, 7 months ago

Addendum:

This is the correct error message on the checkout page after redirect (translated from chinese):

Sorry, we are temporarily unable to process your payment. Please try again later.

Plugin Support

Tseten a11n

(@tibetanitech)

3 years, 6 months ago

Hi @dennisheiden

I understand you are trying to integrate Stripe with Alipay. From you description I see that you have setup the store currency in USD <b> WooCommerce > Settings</b> and setup CNY currency manually in the product.

Have you tried changing the store currency directly and test? I recommend changing the store currency to CNY and enable Stripe debugging log in <b> WooCommerce > Settings > Payments > Stripe</b>. Clear your cache and do a test.

If it doesn’t work and the error still persists, please share with us the logs. To find the generated logs:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the latest Stripe log, then click view to load it. Here’s what that looks like:
https://d.pr/i/tCljQd
3. Copy/paste the log into your response so we can take a look.

Thanks!

Thread Starter

Dennis Heiden

(@dennisheiden)

3 years, 6 months ago

2021-03-19T09:52:47+00:00 DEBUG 
====Stripe Version: 4.9.0====
====Start Log====
Info: (Redirect) Begin processing payment for order 1425 for the amount of 6370.00
====End Log====

2021-03-19T09:52:47+00:00 DEBUG 
====Stripe Version: 4.9.0====
====Start Log====
sources/src_1IWf0IKcBv6sGNGLOhpJXcpN
====End Log====

2021-03-19T09:52:48+00:00 DEBUG 
====Stripe Version: 4.9.0====
====Start Log====
charges request: Array
(
    [currency] => cny
    [amount] => 637000
    [description] => Schranner Concept - 订单 1425
    [expand[]] => balance_transaction
    [metadata] => Array
        (
            [顾客_姓名] => Dennis Heiden
            [顾客_邮箱] => dh@straightvisions.com
            [order_id] => 1425
            [site_url] => https://concept.schranner.cloud2.straightvisions.com
        )

    [customer] => cus_J7uPDqU5Jpiya6
    [source] => src_1IWf0IKcBv6sGNGLOhpJXcpN
)

====End Log====

2021-03-19T09:52:48+00:00 DEBUG 
====Stripe Version: 4.9.0====
====Start Log====
Info: (Redirect) Begin processing payment for order 1425 for the amount of 6370.00
====End Log====

2021-03-19T09:52:48+00:00 DEBUG 
====Stripe Version: 4.9.0====
====Start Log====
sources/src_1IWf0IKcBv6sGNGLOhpJXcpN
====End Log====

2021-03-19T09:52:48+00:00 DEBUG 
====Stripe Version: 4.9.0====
====Start Log====
charges request: Array
(
    [currency] => cny
    [amount] => 637000
    [description] => Schranner Concept - 订单 1425
    [expand[]] => balance_transaction
    [metadata] => Array
        (
            [顾客_姓名] => Dennis Heiden
            [顾客_邮箱] => dh@straightvisions.com
            [order_id] => 1425
            [site_url] => https://concept.schranner.cloud2.straightvisions.com
        )

    [customer] => cus_J7uPDqU5Jpiya6
    [source] => src_1IWf0IKcBv6sGNGLOhpJXcpN
)

====End Log====

2021-03-19T09:52:49+00:00 DEBUG 
====Stripe Version: 4.9.0====
====Start Log====
Error: stdClass Object
(
    [error] => stdClass Object
        (
            [message] => For 'alipay' payments, we currently require your account to have a bank account in one of the following currencies: aud, cad, eur, gbp, hkd, jpy, nzd, sgd, usd, myr, bgn
            [param] => currency
            [type] => invalid_request_error
        )

)

====End Log====

laceyrod

(@laceyrod)

Automattic Happiness Engineer

3 years, 6 months ago

Hi @dennisheiden –

Thanks for sending us the logs.

Was this log from your test after you changed the shop’s currency to CNY? Also, can you elaborate some on how you’re adding the manual price in CNY for just that one product?

I tested Alipay in Test mode with the shop’s currency set to CNY and didn’t get the same results. The test payment succeeded. I’m not sure how to test this exactly with just one product being set to CNY manually, so I’d like to confirm how you’re doing this.

Also, would you mind copying and pasting your System Status Report into this thread so that we can review it? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

Thanks, and looking forward to your reply!

Thread Starter

Dennis Heiden

(@dennisheiden)

3 years, 6 months ago

Hi,

we have changed to a new Stripe account in USD.

To me it looks like the first issue is solved by just changing to an USD account (which confirms the other thread). Now we get an error message on Alipay

“The data of this order cannot be recognized, please contact the seller”.

I don’t know if this new issue is Woo territory or if we have missed something here on the Stripe side.

If needed, here is our new test data (after testing):

Setup:
WooCommerce
WooCommerce Multilingual
WooCommerce Price Base on Country (Basic)
WooCommerce Stripe Gateway
Zone Pricing activated / setup for China in CNY

Product Setup: 
Reuglar price (USD) ~ 980$
Price for China (CNY) -> "Set prices manually" activated -> 63706¥

Shop Currency:		USD
Stripe Currency:	HKD / Hong Kong Dollar

New test in Stripe test mode:	Working - Order gets accepted and status is "Processing"

New test in Stripe live mode:	Error message in Alipay - Order status is "Pending payment"

Report AFTER the test (removed names and domain here, but they are correct in the uncensored log):

## STRIPE LOG ##

2021-03-24T01:59:28+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Info: Begin creating Alipay source
====End Log====

2021-03-24T01:59:28+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
sources request: Array
(
    [amount] => 637000
    [currency] => cny
    [type] => alipay
    [owner] => stdClass Object
        (
            [phone] => 69181619
            [name] => xx
            [email] => xx
            [address] => Array
                (
                    [line1] => 20/F, Leighton Centre, 77 Leighton Road
                    [line2] => 
                    [state] => HONG KONG
                    [city] => Causeway Bay
                    [postal_code] => 
                    [country] => HK
                )

        )

    [redirect] => Array
        (
            [return_url] => xxx/zh-hans/checkout/order-received/1428/?key=wc_order_k9r1KIO0rtQ3G&utm_nooverride=1&order_id=1428
        )

)

====End Log====


### WordPress Environment ###

WordPress address (URL): xxx
Site address (URL): xxx
WC Version: 5.1.0
REST API Version: ✔ 5.1.0
WC Blocks Version: ✔ 4.4.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.0.2
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 128 MB
PHP Time Limit: 0
PHP Max Input Vars: 20000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
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Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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### Post Type Counts ###

attachment: 205
custom_css: 1
nav_menu_item: 2
oembed_cache: 3
page: 28
post: 3
product: 5
revision: 760
shop_order: 127
sv_forms_submit: 40
wp_block: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (13) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.4.9
Better Search Replace: by Delicious Brains – 1.3.4
Block Editor For WooCommerce: by PixelHive – 1.0.1
Gutenberg: by Gutenberg Team – 10.1.0
Gutenslider — The last WordPress slider you will ever need.: by eedee – 4.5.0
WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
WooCommerce Multilingual: by OnTheGoSystems – 4.11.3
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.17
WooCommerce: by Automattic – 5.1.0
WP Rocket: by WP Media – 3.8.6
WPML Media: by OnTheGoSystems – 2.6.3
WPML String Translation: by OnTheGoSystems – 3.1.7
WPML Translation Management: by OnTheGoSystems – 2.10.5

### Inactive Plugins (13) ###

Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.5
Duplicate Page: by mndpsingh287 – 4.3
Imagify: by WP Media – 1.9.14
Loco Translate: by Tim Whitlock – 2.5.1
Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.0.0
SV100 Companion: by straightvisions GmbH – 1.4.17
SV Columns Manager: by straightvisions GmbH – 1.4.01
SV Forms: by straightvisions GmbH – 1.4.19
SVG Support: by Benbodhi – 2.3.18
SV Tracking Manager: by straightvisions GmbH – 1.4.07
WooCommerce - Country Based Payments: by Ivan Paulin – 1.4
Yoast SEO: by Team Yoast – 16.0
Yoast SEO Multilingual: by OnTheGoSystems – 1.3.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

akeeba-backup-coreupdate.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #986 - /shop/
Cart: #987 - /cart/
Checkout: #988 - /checkout/
My account: #989 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Twenty Twenty-One
Version: 1.2
Author URL: https://wordpress.org/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Geolocation debug info ###

Default customer location: base
MaxMind GeoIP database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function.
MaxMind GeoIP license: ❌ Geolocation has not been configured. You must enter a valid license key on the MaxMind integration settings page.
MM_COUNTRY_CODE: ❌
GEOIP_COUNTRY_CODE: ❌
HTTP_CF_IPCOUNTRY: ❌
HTTP_X_COUNTRY_CODE: ❌
HTTP_X_REAL_IP: 158.181.76.142
HTTP_X_FORWARDED_FOR: ❌
REMOTE_ADDR: 158.181.76.142
Real external IP: 158.181.76.142
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ❌The MaxMind GeoIP database is required.

### PBC Settings ###

Version: 2.0.17
Base location: CH:SZ
Base currency: USD
Price Based On: billing
Shipping: –
Test mode: –
Test country: –
Load products price in background: –
Prices entered with tax: –
Calculate tax based on: shipping
Display prices in the shop: excl

### Zone Pricing Schweiz ###

zone_id: schweiz
name: Schweiz
countries: CH
currency: CHF
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing EU ###

zone_id: eu
name: EU
countries: AX | AD | AT | BE | CY | EE | FI | FR | GF | TF | DE | GR | GP | IE | IT | LV | LT | LU | MT | MQ | YT | MC | ME | NL | PT | RE | BL | MF | PM | SM | SK | SI | ES | VA
currency: EUR
exchange_rate: 1
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing China ###

zone_id: china
name: China
countries: CN | HK
currency: CNY
exchange_rate: 6.5
auto_exchange_rate: no
disable_tax_adjustment: no

### Action Scheduler ###

Complete: 133
Oldest: 2021-02-22 15:50:07 +0000
Newest: 2021-03-24 09:58:44 +0000

### Status report information ###

Generated at: 2021-03-24 10:02:03 +00:00

Plugin Support

kellymetal a11n

(@kellymetal)

3 years, 6 months ago

Hi there,

Thank you for sending over the Status Report and the Logs, along with the additional information about your setup.

Now we get an error message on Alipay
“The data of this order cannot be recognized, please contact the seller”.
I don’t know if this new issue is Woo territory or if we have missed something here on the Stripe side.

Based on that message in Alipay, it sounds like they are receiving data from the site in an unexpected format. I understand you are using the Price Based on Country plugin to set countrt-specific pricing, along with WPML — just to rule out any conflict with code that might be filtering/changing the values sent over to Alipay, please test to see if you see the same thing with only WooCommerce and Stripe active (I see you are already using the Twenty Twenty-one theme).

Thread Starter

Dennis Heiden

(@dennisheiden)

3 years, 6 months ago

Thanks, deactivated all Plugins except Woo + Stripe and deleted all old logs.
Shop currency changed to CNY. Stripe API Test was ok.

Going to do a live test during the day.

Thread Starter

Dennis Heiden

(@dennisheiden)

3 years, 6 months ago

Update: Payment failed with same error:


### WordPress Environment ###

WordPress address (URL): https://xxx
Site address (URL): https://xxx
WC Version: 5.1.0
REST API Version: ✔ 5.1.0
WC Blocks Version: ✔ 4.4.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.0.2
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: zh_CN
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 128 MB
PHP Time Limit: 0
PHP Max Input Vars: 20000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: xiK4D4t_
Total Database Size: 89.98MB
Database Data Size: 82.39MB
Database Index Size: 7.59MB
xiK4D4t_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xiK4D4t_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
xiK4D4t_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xiK4D4t_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
xiK4D4t_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_akeeba_common: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_ak_params: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_ak_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_all_in_one_redirection: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
xiK4D4t_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
xiK4D4t_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_icl_strings: Data: 2.52MB + Index: 4.22MB + Engine InnoDB
xiK4D4t_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_icl_string_positions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_string_translations: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_translate: Data: 6.52MB + Index: 0.08MB + Engine InnoDB
xiK4D4t_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_icl_translations: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
xiK4D4t_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_icl_translation_status: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xiK4D4t_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_options: Data: 2.25MB + Index: 0.14MB + Engine InnoDB
xiK4D4t_postmeta: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
xiK4D4t_posts: Data: 65.52MB + Index: 0.31MB + Engine InnoDB
xiK4D4t_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xiK4D4t_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xiK4D4t_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xiK4D4t_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
xiK4D4t_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xiK4D4t_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_yoast_indexable: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
xiK4D4t_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xiK4D4t_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xiK4D4t_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_yoast_seo_links: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
xiK4D4t_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 205
custom_css: 1
nav_menu_item: 2
oembed_cache: 3
page: 28
post: 3
product: 5
revision: 760
shop_order: 129
sv_forms_submit: 40
wp_block: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (2) ###

WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
WooCommerce: by Automattic – 5.1.0

### Inactive Plugins (24) ###

Better Search Replace: by Delicious Brains – 1.3.4
Block Editor For WooCommerce: by PixelHive – 1.0.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.5
Duplicate Page: by mndpsingh287 – 4.3
Gutenberg: by Gutenberg Team – 10.1.0
Gutenslider — The last WordPress slider you will ever need.: by eedee – 4.5.0
Imagify: by WP Media – 1.9.14
Loco Translate: by Tim Whitlock – 2.5.1
Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.0.0
SV100 Companion: by straightvisions GmbH – 1.4.17
SV Columns Manager: by straightvisions GmbH – 1.4.01
SV Forms: by straightvisions GmbH – 1.4.19
SVG Support: by Benbodhi – 2.3.18
SV Tracking Manager: by straightvisions GmbH – 1.4.07
WooCommerce - Country Based Payments: by Ivan Paulin – 1.4
WooCommerce Multilingual: by OnTheGoSystems – 4.11.3
WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.17
WPML Media: by OnTheGoSystems – 2.6.3
WPML Multilingual CMS: by OnTheGoSystems – 4.4.9
WPML String Translation: by OnTheGoSystems – 3.1.7
WPML Translation Management: by OnTheGoSystems – 2.10.5
WP Rocket: by WP Media – 3.8.6
Yoast SEO: by Team Yoast – 16.0
Yoast SEO Multilingual: by OnTheGoSystems – 1.3.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

akeeba-backup-coreupdate.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: CNY (¥)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #986 - /shop/
Cart: #987 - /cart/
Checkout: #988 - /checkout/
My account: #989 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Twenty Twenty-One
Version: 1.2
Author URL: https://wordpress.org/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 141
Oldest: 2021-02-24 15:16:24 +0000
Newest: 2021-03-26 07:07:20 +0000

### Status report information ###

Generated at: 2021-03-26 08:57:41 +00:00

2021-03-26T06:55:24+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Info: Begin creating Alipay source
====End Log====

2021-03-26T06:55:24+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
sources request: Array
(
    [amount] => 98000
    [currency] => cny
    [type] => alipay
    [owner] => stdClass Object
        (
            [phone] => 69181619
            [name] => xxx
            [email] => xxx
            [address] => Array
                (
                    [line1] => 20/F, Leighton Centre, 77 Leighton Road
                    [line2] => 123
                    [state] => HONG KONG
                    [city] => Causeway Bay
                    [postal_code] => 
                    [country] => HK
                )

        )

    [redirect] => Array
        (
            [return_url] => https://xxx/checkout/order-received/1435/?key=wc_order_zYWM4DJ4n3PcL&utm_nooverride=1&order_id=1435
        )

)

====End Log====

2021-03-26T06:55:25+00:00 DEBUG 
====Stripe Version: 5.0.0====
====Start Log====
Info: Redirecting to Alipay...
====End Log====

This reply was modified 3 years, 6 months ago by Dennis Heiden.

Thread Starter

Dennis Heiden

(@dennisheiden)

3 years, 6 months ago

Addendum:

The following error is logged in Stripe Api:

{
  "error": {
    "code": "resource_missing",
    "doc_url": "https://stripe.com/docs/error-codes/resource-missing",
    "message": "No such customer: 'cus_J7uPDqU5Jpiya6'",
    "param": "customer",
    "type": "invalid_request_error"
  }
}

Plugin Support

Tseten a11n

(@tibetanitech)

3 years, 6 months ago

Hi @dennisheiden

Thank you for the logs. Typically we see the error show up when a customer has ordered when the site was using stripe in test mode and then switched to be in live mode.

You will need to remove the customer profiles on your WooCommerce site. If it’s only your account that used the testing cards and saved to your profile, then you can do this from the frontend of your site on your “My Account” page. Just remove the saved card there, and you should no longer see the issues.

Let us know if you run into any other trouble!

Thread Starter

Dennis Heiden

(@dennisheiden)

3 years, 6 months ago

Yeah I think that was the issue. Didn’t read the notice in the backend which was already pointing to this problem.

We were able to complete the order in a live test with everything set up to CNY and Stripe to USD.

I think we are done here, thanks for the support!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Stripe – Alipay – cannot process payment’ is closed to new replies.