Stripe ACH issue

  • Resolved toulip

    (@toulip)


    1 year, 4 months ago

    Hello there,

    I hope you are doing well.

    I have just updated one of my websites with the latest version of your plugin and upon testing the new Stripe ACH gateway on the test environment, I noticed that after the payment is completed, the system does not redirect to the thank you page. It stays forever on the loading Stripe’s ACH popup/frame. The payment proceeds fine, I can see the orders from the admin dashboard, the users are being created properly after payment. Only that it does not redirect to the thank you page.

    For Credit Cards, all good! The redirection to the thank you page works fine after payment on the test environment.

    Any ideas?

    Thanks in advance,

    George.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 4 months ago

    Hi @toulip

    Do you have a staging site where this can be replicated? The ACH integration uses the same codebase as the other payment methods. Likely what’s happening is you have some plugin hooking into the order received filter provided by WooCommerce which is interfering with that redirect.

    Thanks

    Thread Starter toulip

    (@toulip)

    1 year, 4 months ago

    Hello @mrclayton,

    Thanks for your quick reply.

    FYI, we are using woo subscriptions, woo memberships, and woo teams for memberships plugins.

    What I have found from the Google Console is the following while the process is stuck on the Stripe loading popup. Again, this only happens on the ACH gateway, credit cards work fine!

    “Unable to fix malformed JSON”

    Any thoughts?

    Thanks in advance,

    George.

    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 4 months ago

    Hi @toulip

    I would need to see what the response from the ajax request looks like to determine why the malformed JSON error is occuring. Usually that means some plugin is generating an error or printing a string to the output when the requests expects the output to be in JSON format.

    Thanks

    Thread Starter toulip

    (@toulip)

    1 year, 4 months ago

    Hello @mrclayton,

    Thanks once again for your quick reply.

    Of course, what would you need from me for checking that? Do you want me to provide you with any additional data?

    Please let me know.

    Thanks in advance,

    George.

    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 4 months ago

    @toulip If you have a staging site where this can be re-created that’s ideal. If not, then your production site in test mode would work.

    Thanks

    Thread Starter toulip

    (@toulip)

    1 year, 3 months ago

    Hello @mrclayton,

    I hope you are well and had a great weekend. Thanks again for your quick response.

    I could create a staging website for you and give you admin access. However, let me ask you. Is it safe sharing this info while the staging site will be connected to our stripe live and test mode? I mean is there a way for the public live keys to be compromised? I am speaking on behalf of my director on this.

    Thanks in advance for your understanding.

    George.

    Plugin Author Payment Plugins

    (@mrclayton)

    1 year, 3 months ago

    Hi @toulip

    When discussing access to sites, please contact us directly. https://paymentplugins.com/contact-us/

    We will explain how to securely setup your staging site.

    Thanks

    Thread Starter toulip

    (@toulip)

    1 year, 3 months ago

    Hello @mrclayton,

    Thanks again for your quick response.

    Sure, I have just submitted the form on the link you shared with me.

    I will be waiting for further instructions.

    Thanks in advance,

    George.

    Thread Starter toulip

    (@toulip)

    1 year, 3 months ago

    Hello Clayton,

    I was able to locate the source of the issue. Was on a setting from the Woo Memberships plugin. I changed that and everything works fine now!

    Thanks so much for your help and time on this.

    I wish you Happy Holidays!

    Best Regards,

    George.

Viewing 9 replies - 1 through 9 (of 9 total)
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